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Pensions Administration Manager
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Overall purpose of the job:

Reporting into the Director of Operations, this role will oversee and manage two Admin Team Leaders and their teams, as well as two further analysts. The successful candidate will have industry knowledge, be a natural role model and an experienced leader that is able to inspire their teams to deliver an outstanding service. 

Main Activities & Responsibilities:

• Responsible and accountable for two administration teams and two analysts that are responsible for carrying out all customer and IFA instructions relating to pensions and investments. 

• Carry out operational reporting to The Pensions Regulator, HMRC, clients, and IFAs. 

• Ensure that workloads across the teams are carried out accurately and within set deadlines, and service level agreements

• Utilise available data in order to produce meaningful MI and statistics for Senior Management Team’s oversight as well as striving for continuous improvement on results

• Develop talent to optimise skills through coaching, objective setting, and performance reviews, as well as encouraging further learning both internally and externally to drive continuous personal and professional growth

• Promote a culture of high performance to deliver optimum success

• Carry out regular reviews of processes in order to identify where efficiencies can be made to optimise asset utilisation

• Ensure that new policies and changes to existing policies, procedures, and initiatives adhere to industry regulations and are rolled out to the team seamlessly 

• Business partner with other areas of the business to ensure that the teams are working collaboratively

• Build relationships with new and existing IFAs/clients through regular engagement in person as well as all other forms of communication

• Act as a point of escalation for internal and external stakeholders

Knowledge, Skills, and Personality:

• A background in pension administration management is essential for this role coupled with experience of dealing with external clients and working to SLAs 

• Strong people management experience is essential and exposure to managing multiple teams/business areas is highly desirable

• Logical problem solver 

• Excellent communication skills (verbal, written and presentational) across all business levels and with external clients

• A natural influencer with coaching experience

• Agile & dynamic with a positive attitude that filters down into the teams

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