About the Company:
Retail is rapidly evolving into E-commerce and is becoming more relationship based than transactional.
At package.ai, we’re building the future of how retailers communicate with their customers across all phases of the customer lifecycle. From the first chat on the website, through the post-purchase experience of delivery/pickup and through to the next sale.
Our mission-critical B2B SaaS platform is used by retailers of all sizes every-day to manage their customer interactions and fulfillment operations. Our revolutionary platform provides consumers with an excellent experience, while improving efficiency and sales for our customers.
We are obsessive about customer satisfaction and believe that the way to succeed is to provide great value to our customers. The rave reviews and recommendations we get from them are living proof of the success of this mindset.
We’re a small team who’s achieving the impossible. We cultivate a fast-paced, fun and positive work environment. We work in a flexible fashion (Office / Home), believing in productivity instead of hours on the clock. Our team members have a “do what it takes to get it done” mentality and enjoy a high level of independence, mentoring and real-world impact.
The Customer Success role:
Who are you?