Chief Operating Officer

Location: El Paso, TX

Company Overview:

Our client is a fast-growing, private equity backed home services company operating across multiple markets. Known for its commitment to operational excellence, customer satisfaction, and strategic growth, the company combines a high-performance culture with a strong focus on long-term scalability. The leadership team is focused on expanding through both organic growth and acquisitions while maintaining best-in-class service standards.

The Opportunity:

The Chief Operating Officer (COO) will serve as a key member of the executive leadership team, overseeing all day-to-day operations. This role is accountable for executing the company’s strategic vision, driving operational performance, and delivering sustainable growth. The COO will be instrumental in building a scalable operating platform through process improvements, talent development, and the integration of acquired businesses.

The ideal candidate has a proven track record of scaling multi-location field service operations, leading M&A integration efforts, and launching new market locations. This is a hands-on, high-impact role suited for a decisive, metrics-driven leader who thrives in a fast-paced, growth-oriented environment.

Key Responsibilities:

• Lead and manage all field operations, dispatch, warehouse, call center, and support functions
• Recruit, mentor, and develop high-performing leaders and managers across service lines
• Drive operational consistency, process improvements, and performance benchmarks across locations
• Oversee execution of growth strategies, including M&A integration and greenfield market launches
• Monitor KPIs, dashboards, and financial performance to ensure business objectives are met
• Partner with the CEO and executive team to translate strategic goals into actionable operational plans
• Ensure exceptional customer service through quality control, responsiveness, and communication
• Manage budgets, forecasts, and resource allocation in collaboration with the CFO
• Foster a culture of accountability, teamwork, and continuous improvement
• Implement technology and systems to improve efficiency, scalability, and reporting accuracy

Qualifications:

• 10+ years of senior operational leadership experience, ideally in home services, field service, construction, or related industries
• Management consulting background (strategy, operations, M&A, or performance improvement) strongly preferred
• Significant multi-location P&L management experience
• Proven success in M&A execution and post-acquisition integration
• Experience launching and scaling new markets or service lines
• Strong understanding of workforce management, dispatch, scheduling, and supply chain processes
• Excellent leadership, communication, and change management skills
• Proficiency with CRM, ERP, and operational management systems
• Track record of driving measurable results in growth-oriented environments

Compensation & Benefits:

• High 200ks OTE + LTIs
• Executive-level benefits package
• Opportunity to play a pivotal role in scaling a high-growth, private equity-backed platform