Full-Time | Professional Services / Projects

Salary Range: $75,000 – $85,000

Work Setup

• Onsite: 5 days per week for the first 90 days
• Hybrid: 1 day work-from-home after the initial 90 days

Department: Professional Services / Projects

Reports To: Project Manager / Service Manager

Role Type: Billable, hands-on project & support role

Role Overview

We’re looking for a strong L3 Project / Support Technician to support and execute client IT projects while also assisting with higher-level escalations related to project work. This role is ideal for an experienced L2+ or L3 technician who enjoys hands-on delivery, problem-solving, and working closely with Project Managers and Service teams.

Project Managers and the project team handle planning and setup—your focus is execution. You’ll play a key role in Microsoft cloud projects, modern workplace initiatives, and infrastructure upgrades while ensuring clean handoffs and strong technical outcomes.

Key Responsibilities

Project Execution & Escalation Support

• Serve as the primary technical resource for assigned client projects
• Execute project tasks including configuration, deployment, migration, testing, and documentation
• Provide L3-level support for escalations related to project work
• Identify technical risks early and escalate appropriately

Microsoft Cloud & Modern Workplace

• Implement and support:
• Microsoft Entra ID (Azure AD)
• Hybrid and cloud-only identity environments
• Azure AD Connect / AD Sync
• Microsoft Intune (device enrollment, policies, compliance, Autopilot)
• Assist with Microsoft 365 tenant configuration and migrations
• Support cloud adoption and modernization initiatives

Client Systems & Infrastructure

• Support and maintain:
• Windows Server environments
• Active Directory, Group Policy, DNS, DHCP
• Endpoint management and security configurations
• Perform upgrades, refreshes, and standardization of client environments
• Follow internal security standards and best practices

Documentation & Knowledge Transfer

• Maintain accurate project and technical documentation
• Ensure clean handoff of completed project work to the Service Desk
• Contribute to SOPs, standards, and repeatable project processes

Collaboration & Mentorship

• Work closely with Project Managers, Service Managers, and Service Desk teams
• Provide guidance to L1–L2 technicians when needed
• Collaborate with automation and AI teams on improvements tied to Intune and Microsoft 365

Required Qualifications

• 3–6 years of experience in an MSP or similar IT services environment
• Skill level equivalent to a Level 3 Technician
• Strong hands-on experience with:
• Microsoft Entra ID (Azure AD)
• Azure AD Connect / directory synchronization
• Microsoft Intune (device management, policies, compliance)
• Microsoft 365 administration
• Solid understanding of:
• Active Directory and hybrid environments
• Windows desktop and server operating systems
• Networking fundamentals (TCP/IP, DNS, firewalls)
• Ability to work independently on technical tasks while coordinating with Project Managers
• Strong troubleshooting, communication, and documentation skills

Preferred Qualifications

• Experience with:
• Microsoft Autopilot
• Conditional Access policies
• Microsoft Defender and security tooling
• Microsoft certifications (or actively pursuing):
• MD-102, MS-102, AZ-104, or similar
• Prior experience supporting client-facing IT projects
• Familiarity with PSA tools (e.g., HaloPSA)
• Networking certifications are a plus

What Success Looks Like in This Role

• Projects are delivered on time with minimal rework
• L3 escalations tied to project work are resolved efficiently
• Microsoft cloud solutions are secure, standardized, and well-documented
• Service Desk receives clean, complete handoffs
• The technician becomes a trusted escalation and project resource