Title: UX Researcher – Customer Insights (Contract)

Pay Rate: $42 - $48/hr

Location: Onsite (Cupertino, CA)

Duration: 12-month assignment

Summary:

We are seeking a UX Researcher to support a customer insights team focused on delivering qualitative, user-centered insights that inform business and product decisions. In this role, you will contribute to research initiatives that capture user behaviors, feedback, and experiences, helping shape customer-facing programs and experiences.

You will work in a fast-paced, collaborative environment, supporting research studies, usability testing, and insight generation. The ideal candidate is curious, detail-oriented, and passionate about understanding user behavior and translating insights into meaningful recommendations.

What You’ll Do:

· Support the planning and execution of qualitative research studies, including usability testing, user interviews, and contextual inquiries

· Analyze user behavior, open-ended feedback, and qualitative data to identify key themes and pain points

· Collaborate with team members to synthesize insights and uncover behavioral trends and user journeys

· Contribute to transforming research findings into clear, compelling narratives for stakeholders

· Assist in developing communications and presentations tailored to diverse audiences

· Support delivery of insights and recommendations through presentations, reports, and meetings

· Work across multiple projects and adapt to changing priorities

What You Bring:

· 2–4 years of experience in UX research, qualitative research, human-computer interaction, or related fields

· Strong foundation in qualitative research methods, including usability testing and user interviews

· Experience analyzing qualitative data and translating insights into actionable recommendations

· Ability to support research projects in fast-paced, ambiguous environments

· Strong organizational and time management skills

· Excellent communication and presentation skills

Bonus Points If You Have:

· Experience moderating research sessions (e.g., interviews, focus groups, usability tests)

· Familiarity with usability testing tools such as UserTesting, UserZoom, Figma, or similar platforms

· Experience working in retail, technology, or customer experience research

· Experience supporting global or multi-region research programs

· Proficiency in presentation tools such as Keynote

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.