Overview

A growing, family-owned specialty fastener distributor. We solve complex fastening challenges for our customers and have grown steadily for over 40 years by living our

mindset of: Solve. Source. Schedule. Service.

We are looking for a dependable, detail-oriented Customer Account Coordinator to be the essential link

between Sales, Sourcing, Purchasing, and Operations teams. You will own the administrative and

transactional flow of customer opportunities, ensuring RFQs turn into quotes, orders are processed

accurately, and customers stay informed and confident.

This is a high-impact role for someone who thrives on organization, clear communication, and keeping

multiple priorities on track in a positive, supportive environment.

Responsibilities

 Review, organize, and route incoming RFQs, ensuring all documentation is complete and

accurate

 Enter and maintain customer sales orders, changes, and acknowledgements in our systems

 Manage high volumes of order status updates, expedites, and customer communications in a

timely manner

 Coordinate closely with Sourcing, Purchasing, and Operations to resolve delays and

communicate updates

 Track open quotes and action items, driving timely follow-up to increase quote conversion

 Maintain organized records, folders, and reporting for visibility and accuracy

 Support customer onboarding and assist with special projects as needed

Requirements

 1- 3 years of experience in sales support, customer service, inside sales, or administrative

coordination is preferred

 Strong written and verbal communication skills

 Highly organized with excellent attention to detail and follow-through

 Ability to manage multiple priorities calmly in a fast-paced environment

 Proficient in Microsoft Office (especially Excel and Outlook); experience with ERP/CRM systems

 Positive attitude, dependability, and willingness to learn about our products and processes

Location: Must be able to reliably commute to Erlanger, KY or plan to relocate before start date.