We’re hiring Field Service Technicians to support operations at Hickam Air Force Base. This is a hands-on opportunity to directly support military personnel by ensuring their technology works seamlessly. If you’re passionate about solving problems and thrive in secure, mission-driven environments, this role is for you.

What You’ll Be Doing

You’ll work closely with enlisted personnel to deliver reliable, day-to-day tech support. Your focus will be on desktop systems, laptops, and peripheral devices – ensuring everything is configured, secure, and functioning as expected.

Key responsibilities include:

• Set up, configure, and maintain desktop hardware and software (Windows, macOS, Linux)
• Troubleshoot and resolve technical issues with PCs, laptops, printers, and other devices
• Manage user accounts, permissions, and passwords
• Respond to support requests and track tickets through to resolution
• Work alongside other IT teams to address complex technical problems
• Keep detailed records of inventory and software licenses
• Perform regular maintenance, such as system updates and backups
• Guide users through basic troubleshooting and best practices
• Support on-site device asset management

What You Bring

To succeed in this role, you'll need a solid foundation in technical support and a commitment to delivering dependable service in a secure environment.

We’re looking for someone who has:

• A CompTIA Security+ certification or equivalent (DoD baseline certification)
• 6+ years of hands-on experience supporting Windows desktops, laptops, and related devices
• An active Security Clearance (interim level accepted)
• Familiarity with ServiceNow (a plus)
• An IT-focused education (preferred)
• The ability to lift up to 50 lbs