Company Overview

Growing 3rd-generation family-owned company in the industrial distribution and ecommerce business specializing in high-pressure pumps, misting systems, industrial equipment, replacement parts, and related accessories.

Founded in Toronto in 2012, the company has grown rapidly through a combination of ecommerce, technical product expertise, and strong customer relationships. In 2023, the organization expanded into the U.S. market with the launch of its Phoenix distribution operation.

Today, the new Phoenix branch supports customers nationwide through a combination of direct ecommerce fulfillment, Amazon sales, wholesale distribution, and future walk-in retail traffic. The company operates in a fast-paced, entrepreneurial environment with direct ownership involvement and significant opportunity for operational impact and career growth.

Position Summary

The compnay is seeking a hands-on Warehouse Manager to lead day-to-day warehouse and fulfillment operations at its Phoenix location.

This role will oversee shipping, receiving, inventory management, ecommerce fulfillment, warehouse organization, and operational process improvement across a growing industrial distribution business. The Warehouse Manager will play a critical role in building scalable warehouse processes while helping support a rapidly growing operation.

Key Responsibilities

Warehouse & Fulfillment Operations

• Lead all daily warehouse operations in a new 15-20k square ft facility - including receiving, putaway, inventory control, picking, packing, shipping, and returns.
• Oversee ecommerce fulfillment operations supporting all orders.
• Coordinate parcel and LTL shipments while ensuring timely and accurate order fulfillment.
• Maintain warehouse organization, cleanliness, safety, and operational efficiency.
• Support inbound container receiving and inventory replenishment from international suppliers.
• Maintaining stock levels and inventory stock planning (we use a Sage product called Inventory Planner for this)

Inventory & Systems Management

• Maintain accurate inventory levels and transactional integrity across warehouse systems.
• Utilize ERP, WMS, and shipping systems to manage daily operations.
• Help improve warehouse workflows, inventory tracking, and fulfillment processes.
• Support implementation and optimization of evolving warehouse systems and technologies.

Process Improvement

• Build and implement scalable warehouse processes and SOPs.
• Develop KPIs and operational metrics focused on shipping accuracy, inventory accuracy, productivity, and turnaround times.
• Create and improve reverse logistics and returns processes.
• Identify operational bottlenecks and implement continuous improvement initiatives.

Team Leadership

• Lead and support a small but growing warehouse team including warehouse associates and supervisors.
• Assist with onboarding, training, coaching, and performance management.
• Foster a positive, team-oriented, hands-on culture focused on accountability and customer service.
• Lead by example and step in wherever needed to support the operation.

Qualifications

• 3+ years of experience in warehouse, distribution, fulfillment, or operations leadership roles.
• Experience in industrial distribution, HVAC supply, plumbing supply, electrical supply, MRO, mechanical products, or related industries strongly preferred.
• Experience supporting ecommerce fulfillment operations preferred.
• Familiarity with warehouse systems, ERP platforms, WMS systems, and shipping software.
• Experience coordinating parcel and LTL freight shipments.
• Strong organizational, communication, and problem-solving skills.
• Comfortable operating in a fast-paced, entrepreneurial, hands-on environment.
• Process-oriented mindset with the ability to improve workflows and operational structure.
• Experience working with international shipments and overseas suppliers is a plus.
• Forklift experience preferred.

Physical Environment

While performing the duties of this job, the employee is required to:

• Stand, walk, sit, and talk or hear regularly.
• Have hand dexterity to file documents and use office equipment.
• Have specific vision abilities, including close vision, distance vision, and the ability to adjust focus.
• Ability to operate warehouse equipment in close working conditions requiring good eye/hand coordination.
• Ability to use both hands and both feet to operate equipment pedals, levers, steering wheels, and buttons.
• Reaching, extending hands and arms above shoulder and in any direction.
• Frequently lift up to 30 pounds.