Claims & Service Coordinator

Objectives of This Role

The Claims & Service Coordinator plays a pivotal role in ensuring the efficient processing of claims while

managing responsibilities related to Service & Warranty.

 Ensure effective and collaborative communication throughout the claims management process, fostering

positive relationships with both suppliers and customers.

 Act as the primary point of contact between our company and its suppliers, overseeing the

management of all claims.

 Coordinate with internal teams to ensure timely resolution of all claims filed with suppliers.

 Manage service and warranty operations and responsibilities by facilitating communication, scheduling,

and coordination.

 Manage multiple ongoing responsibilities in a fast-paced, time-sensitive environment.

 Prioritize clear communication, as each project involves coordinating with various stakeholders responsible

for different stages.

Responsibilities

Claims/Returns:

 File and manage claims with suppliers for defective materials, shipping errors, and material returns.

 Arrange inspections with suppliers and internal teams.

 Coordinate the replacement of defective materials within the claims process, including ordering

replacement materials, handling sample returns, scheduling installations, and communicating with

suppliers, homeowners, and internal teams at each stage.

 File return claims with suppliers and obtain return authorizations (RAs).

 Coordinate with the warehouse team and third-party shippers to arrange returns within the scope of the RA.

 Follow up with vendors to ensure timely processing of credits.

Service & Warranty:

 Manage the receiving, inputting, coordination, and scheduling of all postproduction service and warranty

repairs for assigned builders.

 Perform coordination of appointments with homeowners.

 Order materials based on internal inspection reports.

 Review the Open Orders report weekly and resolve any outstanding issues independently.

 Follow up with builders, customers, installers, and internal team members to ensure repairs are completed

timely, correctly, and permanently.

Skills and Qualifications

 3+ years of experience managing claims or 5+ years in project management/coordinating roles.

 Strong organizational, time management, and prioritization skills, with attention to detail.

 Ability to work independently and collaborate effectively with internal teams, customers, and suppliers.

 Proven success in a corporate environment, working across all levels of management.

 Excellent written and verbal communication skills, with a focus on providing outstanding customer service.

 Ability to thrive in a fast-paced, multitasking environment with a positive, self-motivated attitude.

 Proficient in Microsoft Office, especially Outlook and Excel; RFMS experience is a plus.