The Vice President of Operations (VPO) is a senior executive responsible for overseeing the operational performance and success, financial results, and brand compliance of the company’s hotel portfolio. This role provides direct leadership to General Managers and works closely with ownership, asset management, and corporate support teams to drive revenue, control costs, elevate guest satisfaction, and ensure operational excellence across all properties. The position will report directly to the President of the Company.

The portfolio consists of five midscale hotels (110 rooms or fewer each), primarily select-service, with one full-service hotel. The ideal candidate is a hands-on operator with strong multi-property leadership experience who is equally comfortable in the field and at the executive table.

Key Responsibilities

Portfolio & Operational Leadership

• Serve as the primary contact of multiple hotels for operations, sales and marketing, and implementation of brand/corporate initiatives, and will be accountable for directing management and employee functions at any of the properties
• Provide direct oversight and leadership to all General Managers
• Establish and enforce operational standards, SOPs, safety standards and best practices across the portfolio
• Evaluate daily operations and implement measures to improve and exceed guest satisfaction and operational efficiency
• Ensure consistent execution of brand standards, QA compliance, and brand audits
• Serve as the senior operational liaison between ownership and on-property leadership and takes ownership and responsibility of hotel operations and success (operationally, strategically and financially)
• Conduct regular property visits and detailed operational reviews
• Ensures all properties are performing in compliance with management company’s standards
• Take part in Brand Area Manager visits (i.e. IHG, Hilton, Best Western, Marriott etc.).
• Assisting in the ramp up of the managed hotels to be the leading hotels in each respective market

Financial & Performance Management

• Drive property-level profitability through expense controls, labor management, and operational efficiencies
• Utilize all tools and resources provided by the Company to maximize efficiency, productivity and profitability and ensure all on-property staff do the same
• Review and analyze monthly financial statements, forecasts, and operating metrics
• Partner with GMs and corporate leadership on annual budgets and reforecasts
• Hold property leadership accountable to revenue, GOP, and flow-through targets
• Support and promote aggressive revenue management strategies in coordination with revenue managers and brands
• Review expenses submitted by GMs on a regular basis and provide feedback
• Review and approve orders over a certain amount after reviewing with President
• Ensure hotels are meeting operational budgets
• Manage expenses to be within annual budgetary guidelines
• Verify each managed hotel is maintaining all working capital accounts at minimum balances (i.e. following up on Accounts Receivables from customers as well as Accounts Payables to vendors).

Full-Service Hotel Oversight

• Provide direct operational oversight of the full-service hotel, including F&B, banquet operations, and service delivery
• Ensure food & beverage profitability, cost controls, and guest experience standards
• Support banquet sales execution and operational readiness

Talent Development & Leadership

• Recruit, coach, and develop General Managers and senior property leaders
• Assist hotel management and teams in successful completion of all goals, plans, and reports
• Update and discuss adverse incidents, operational issues, claims, and customer service issues for impact and corrective processes
• Establish performance expectations, KPIs, and accountability structures
• Lead succession planning and leadership development initiatives
• Address performance issues decisively and constructively
• Proactively coach, motivate, reward and correct associates
• Coach and council management teams to ensure key performance is met
• Ensure on-going training, promotions, performance reviews, employment termination, and disciplinary measures are administered according to policies and procedures
• Be well-versed in each brand's Quality Assurance Guidelines and monitoring and confirming that each managed hotel is meeting and / or exceeding such brand standards
• Monitor and maintain that management is holding regular meetings with their respective staff members
• Provide feedback on all employee incentive and bonus programs
• Motivate each managed hotel's management team and staff members to achieve the maximum RevPAR Penetration, Guest Satisfaction Scores and QA scores and minimizing guest complaints
• Maintain flexibility to act as a General Manager in his / her absence or upon their termination / resignation until the property recruits a new candidate

Guest Experience & Quality Assurance (“QA”)

• Champion guest satisfaction, service culture, and reputation management
• Monitor guest feedback, review scores, and service recovery initiatives
• Work diligently with all GMs and executive staff at hotels to maximize guest satisfaction and QA scores
• Ensure compliance with safety, risk management, and regulatory requirements
• Conducting own in house regular mystery QA's in line or stricter than brand QA’s

Strategic & Corporate Collaboration

• Participate in strategic planning, acquisitions, transitions, and renovations as needed
• Support brand conversions, openings, and property improvement plans (PIPs)
• Collaborate with ownership, accounting, HR, and asset management functions
• Prepare executive-level reporting and presentations for ownership
• Support development by identifying new business opportunities in the region
• Develop short term action plans and long range planning for new programs and strategies that impact the hotels based on the existing corporate directed goals and any new goals that are created

Qualifications & Experience

• 10+ years of progressive hotel operations experience, including multi-property leadership
• Prior experience as Regional Director of Operations, VP of Operations, or Area Manager preferred
• Strong background in midscale and select-service hotels; full-service experience required
• Proven ability to drive financial performance and operational discipline
• Experience leading General Managers and senior hotel leadership teams
• Strong financial acumen, including budgeting, forecasting, and labor management
• Deep understanding of brand standards, QA processes, and owner relations

Skills & Competencies

• Hands-on, roll-up-your-sleeves leadership style with leading by example
• Strong decision-making and problem-solving capabilities
• Excellent communication and executive presence
• High level of accountability and ownership mindset
• Ability to balance strategic thinking with operational execution
• Comfortable traveling regularly between properties

Travel Requirements

Regular travel to portfolio hotels (anticipated 30–50%, depending on geography)

Compensation & Benefits

• Competitive executive-level base salary
• Performance-based bonus tied to portfolio results
• Benefits package (health, PTO, etc.)
• Potential long-term incentive or growth opportunity based on company structure