The role of the Director of Strategic Accounts is to consistently achieve desired business results in the hard surface flooring industry (vinyl, hardwood, laminate, bamboo) by positively influencing home channel customers and developing and facilitating the continued growth of the internal strategic accounts project teams. This position consults as a trusted subject matter expert, drives current and future product sales opportunities, and directs the internal support and project team coordination. Specific tasks include but are not limited to building relationships, managing pricing, giving presentations, issuing proposals, securing agreements, facilitating project management, and continuously evaluating the product lifecycle (e.g., tracking claims, returns, service satisfaction, etc.).

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Grows sales and builds relationships with external customers.
• Works closely to set cross-collaborative strategies with the sourcing, marketing, operations, customer service, and finance teams.
• Applies company and flooring industry knowledge to motivate and lead multiple groups.
• Interprets and applies Home Legend’s internal and external procedures to resolve home channel customer needs.
• Maintains up-to-date knowledge of client management hierarchies, the functions of relevant client roles, and general and specific knowledge of client requirements and expectations regarding project and product life cycle management.
• Understands best practices and positively influences internal administrative processes including but not limited to sales, order processing, claims processing, communications, and problem-solving.
• Sets the pace for accomplishing corporate goals and objectives through positive reinforcement, strategic thinking, KPI management.
• Consistently manages, measures, reports, and pivots to achieve home channel sales results.
• Effectively communicates and focuses on mastering selling and project management.
• Assumes additional responsibilities relative to business needs.

SKILLS:

• Extreme customer centricity
• Keen business acumen
• Presentation and selling skills
• Teamwork and leadership
• Critical thinking
• Self-discipline and adaptability
• Technical aptitude
• Results orientation and strong accountability

EXPERIENCE & QUALIFICATIONS:

• College degree in sales, marketing, or business preferred; proven interest in advancing knowledge required.
• 5+ years of experience driving solution-centered relationships that balance new business with ongoing account management.
• Previous experience working with big box client(s), the wholesale of residential building materials, and the management of hard surface flooring products.
• Able to use information technology at a professional level, including but not limited to effective communications, data analyses, and reporting.
• Must have a dedicated vehicle to carry a vast array of sample materials and displays.
• Able to lift 50 pounds on a regular basis.
• Must reside in a commutable distance to report daily to our Adairsville and Marietta, Georgia office locations via a rotation schedule.
• Must be willing to travel nationally on a regular basis to consult with prospects and customers in-person.
• Occasional international travel as needed.