Position Summary

Our client, a leading non-emergency medical transportation provider based in Memphis, is seeking a Director of NEMT Network Oversight for their growing organization. The Director of NEMT Network Oversight is responsible for leading the company’s Non-Emergency Medical Transportation (NEMT) provider network. This role balances relationship-building with accountability, supporting providers through recruitment, development, and guidance while ensuring performance, safety, and compliance.

Key Responsibilities

• Oversee NEMT provider network, fostering strong partnerships.
• Lead provider recruitment to expand and strengthen the network.
• Support provider development through onboarding, guidance, and best practices.
• Serve as the primary liaison between the company and transportation providers.
• Monitor provider performance to ensure safe, timely, and high-quality transportation.
• Resolve provider performance issues while maintaining long-term relationships.
• Negotiate provider rates in alignment with business goals and payer requirements.
• Ensure provider compliance with organizational standards, contracts, and regulations.
• Supervise and develop the Network Oversight team (6–10 staff); report to the VP of Operations.
• Collaborate cross-functionally with Compliance, Credentialing, Operations, Data, and Member Services.
• Analyze provider performance data and drive continuous process improvements.

Qualifications

• Bachelor’s degree in business, healthcare administration, or related field; or 5+ years of relevant experience.
• Strong background in NEMT, transportation, or healthcare services preferred.
• Proven leadership experience managing teams and external partner networks.
• Excellent negotiation, relationship management, and conflict resolution skills.
• Proficiency in data analysis and reporting.
• Strong written and verbal communication skills.
• Willingness to work onsite in Memphis strongly preferred; hybrid considered, minimum one week per month onsite in Memphis with travel as needed.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) with employer match
• Collaborative, innovative work environment

Why This Role Matters

NEMT providers are the frontline of care, directly shaping member experience through safe and reliable transportation. The Director of NEMT Network Oversight ensures providers are recruited, supported, and held accountable, building a strong network that delivers high-quality service and better outcomes for members.