Our Client

Dee Cramer is one of Michigan’s most trusted names in Heating, Cooling, Ventilation and Sheet Metal. Specializing in Commercial, Industrial, and Institutional construction, the Company is a third generation, family-owned company that has been in business for over 80 years. The Company serves the Central and Southeast Michigan areas and attributes its success to a focus on its outstanding people, top-notch quality, and goal for complete customer satisfaction.

Perks of Working for Our Client

• Competitive base salary
• Annual bonus plan
• Medical, dental, vision, and life insurance benefits
• 401(k)-retirement plan with an annual profit-sharing contribution
• Paid holidays and paid time off
• Strong team environment

The Service Dispatcher Position

The Service Dispatcher supports the commercial HVAC service division by coordinating daily service operations and serving as the central point of communication between customers, technicians, and internal teams. This position ensures technicians stay on schedule, customers are informed, and service workflows run efficiently. This position is a great fit for someone who thrives in a dynamic environment, enjoys teamwork, and takes pride in keeping multiple priorities organized.

Responsibilities include answering the customer service line and assessing service needs, dispatching and adjusting technician schedules, reviewing work orders for accuracy, forecasting and scheduling work based on priorities and weather, ordering parts as needed, and serving as a key liaison between Account Managers and Field Technicians to communicate the status of service work orders.

Preferred Experience, Skills, and Abilities for the Service Dispatcher Position

• 2+ years of customer service experience
• Dispatching or call center experience
• HVAC industry experience preferred, but not required
• Familiarity with Sage Timberline or Tech Tool
• Strong communication and interpersonal skills 
• The ability to multi-task in a fast-paced environment

The Recruiting Process for the Service Dispatcher Position

The recruitment process is designed to be a thorough, two-way evaluation to ensure that the best decision is made by both the Company and the candidate. Given this, multiple steps are required, including a phone interview, in-person interviews, candidate assessments, and a pre-employment background check.

Dee Cramer is an Equal Opportunity Employer!