We're looking for experienced Field Service Technicians who are excited to support operations that truly matter. This opportunity offers the chance to work directly with enlisted personnel, providing hands-on technical support in a fast-paced, mission-critical environment. If you thrive on solving problems and want your skills to make a real impact, this role could be a great fit.

What You’ll Be Doing

As a Field Service Technician, you’ll help keep operations running smoothly by delivering responsive, knowledgeable support. Your day-to-day will include:

• Installing, configuring, and troubleshooting desktop systems (Windows, macOS, Linux) and common software applications
• Diagnosing and resolving technical issues related to laptops, desktops, printers, and other hardware
• Setting up and managing user accounts, access permissions, and passwords
• Responding to support requests and service tickets in a timely and professional manner
• Working closely with other IT teams to resolve more complex technical problems
• Tracking and updating records for hardware inventory and software licenses
• Performing regular maintenance like software updates and system backups
• Assisting users with basic troubleshooting and offering guidance on effective technology use
• Supporting asset management efforts for on-site IT devices

What You'll Bring

To succeed in this role, you’ll bring a mix of technical know-how and a proactive, team-oriented mindset. Here’s what we’re looking for:

• A current CompTIA Security+ certification (or equivalent, meeting DoD baseline requirements)
• At least 2 years of hands-on experience supporting Windows desktops, laptops, and related devices
• Active security clearance (interim clearance is acceptable)
• A background in IT education is beneficial
• Familiarity with ServiceNow or similar IT service management platforms is a plus