Technical Support Engineer - Lab Infrastructure and Customer Support Specialist

Location: New Jersey, United States | Job Type: Full-Time

We are seeking a motivated Technical Support Engineer to join a growing technology solutions provider!

This is a great opportunity for candidates early in their careers who want to expand their technical support, lab infrastructure, and customer service skills.

Key Responsibilities:

• Provide empathetic and patient technical support across email, phone, and chat.
• Support high-grade Cisco Labs and Proof of Concept labs (including physical building and cabling).
• Manage technical issues from report to resolution, including workload provisioning and troubleshooting.
• Collaborate closely with development teams and escalate issues when necessary.
• Maintain accurate records and documentation within a ticketing system.

Qualifications:

• Associate or Bachelor’s degree in Computer Science (preferred).
• Certifications like CCNA, CCNP, VMware, or Red Hat (preferred).
• Strong knowledge of TCP/IP networking, VMware vSphere and vCenter, Microsoft Client and Server OS, and Linux.
• Excellent communication, organizational, and problem-solving skills.
• Willingness to work night shifts and weekends when required.
• Must pass a background check.
• Ability to lift and carry equipment up to 50–60 lbs.

Preferred Skills:

• Familiarity with network simulation tools (EVE-NG, GNS3, Cisco CML).
• Experience with Microsoft Active Directory, DNS, DHCP, and Remote Desktop Services.
• Python programming and advanced Linux networking knowledge (a plus).

This role offers hands-on experience with lab infrastructure while providing meaningful support to customers across industries.

Ready to launch your career in tech support and lab engineering? Apply today!

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