Patient Billing Assistant

This client and patient-facing role will support the Virtual Billing Specialist - Patient Portion. The role requires interaction with internal and external audiences; attention to detail; strong communication and client relations skills; and a general understanding of the dental billing process with particular attention to patient billing.

This role will be primarily responsible for the following:

• Making outbound calls to patients to collect balances due, with particular focus on Spanish-speaking patients

• Training NOS representatives working the Patient Help Desk to ensure consistency with outbound calls.

• Assisting with the preparation and distribution of patient statements and other collections activities.

• Attending internal and external meetings and documenting meeting agendas and recaps.

• Serving as a back-up to the Virtual Billing Specialist.

• Other duties as required per business needs.

Requirements:

• General knowledge of MS Office Suite and practice management software

• Bilingual skills (Spanish/English)

• Experience working in a patient help desk capacity

Preferences:

• At least two (2) years of recent dental billing experience

• Experience in Cloud9, Carestack and/or Dentrix Ascend

• Knowledge of orthodontic billing payment cycles

• Experience with patient payment arrangements 

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