Scope of Position
Our client seeks a dynamic and detail-oriented Project Manager for a full-time, on-site role. This individual will be pivotal in overseeing and managing projects, ensuring seamless execution, and maintaining high levels of customer satisfaction. The role requires strong leadership, task management, documentation, and basic technical troubleshooting skills, particularly in VoIP, Carrier Services, Networks & Infrastructure, and Structured Cabling.
Responsibilities
- Lead, coordinate, and manage the daily operations of multiple projects across a national footprint, including installations, migrations, renovations, and network infrastructure upgrades.
- Ensure projects align with established schedules, scopes, and organizational standards.
- Monitor project activities, track timelines, manage milestones, and uphold quality standards to achieve project objectives.
- Develop, maintain, and manage comprehensive project documentation, escalating issues when necessary.
- Coordinate with personnel, vendors, and suppliers to schedule resources and ensure timely materials delivery.
- Serve as the primary point of contact for projects, facilitating clear communication and managing escalation processes.
- Conduct quality assurance reviews, including assessing on-site technician work through photo documentation to verify compliance with project specifications.
- Foster strong customer relationships with a continuous focus on service excellence.
Qualifications
- Exceptional organizational and administrative skills, with strong attention to detail and the ability to manage multiple priorities effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Teams, Outlook).
- Demonstrated ability to manage multiple projects in a dynamic, fast-paced environment.
- Strong skills in task prioritization, time management, and handling competing demands.
- Excellent verbal and written communication skills.
- Basic technical support and troubleshooting capabilities.
- Familiarity with ticketing systems and project management tools.
- Experience managing remote technicians is preferred.
- Background in the telecommunications industry is an advantage.
- Bachelor’s degree in Information Technology or a related field, or a minimum of 5 years of relevant project management experience.
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