Scope of Position

Our Client seeks a proactive, detail-oriented Technical Assistance Center (TAC) Administrator with 3 to 5 years of comprehensive IT experience. The ideal candidate is a hands-on, customer-focused professional passionate about solving complex challenges, managing high-priority tasks, and leading by example. This role demands deep technical expertise, effective communication, leadership skills, and the genuine desire to contribute positively to our close-knit team and valued customers.

Responsibilities

• Deliver responsive, high-level technical support to internal teams across three locations.
• Serve as a subject matter expert in PC/server administration, networking, and Linux OS environments.
• Manage and troubleshoot small firewall systems, including SonicWall and PFSense.
• Lead by example — coordinate team efforts, mentor colleagues, and ensure timely resolution of IT tickets.
• Work with various projects, including VoIP deployments, POTS line replacements, and circuit activations.
• Prioritize and resolve support requests using industry-leading ticketing systems with precision and urgency.
• Embody our relationship-first, white-glove service philosophy in every client and team interaction.
• Play a pivotal role in resource selection and project execution for internal and customer-facing technology initiatives.

Qualifications

• 3–5 years of hands-on IT experience in a support or systems administration role.
• Strong foundation in networking fundamentals and Linux server administration.
• Experience with firewall technologies such as SonicWall or PFSense.
• A proactive, self-starting attitude with the ability to own tasks from start to finish.
• Excellent communication and interpersonal skills — you clearly explain complex issues.
• Proven time management skills and the ability to prioritize in a high-demand environment.
• A genuine passion for technology, learning, and making a difference for customers and colleagues.
• Prior team leadership, mentoring, or coordination experience is a plus.

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