Bank – Banking Center Manager – Altus, OK
Come and work for a Forbes Best Employer! With more than $30 billion in assets and serving more than 900,000 customers, Bank is the largest privately owned bank in the country. As a family owned bank, it has established many customer relationships that have spanned decades and generations. We are committed to continuously providing an exceptional culture creating an energizing and supportive employee experience while delivering extraordinary customer service. We are seeking strong leaders and individuals that will provide exceptional banking experience to our customers!
The Banking Center Manager is responsible for managing the daily operations of a banking center as well as providing leadership to a team of sales and service professionals to meet and exceed sales goals and provide valued service to customers. This position is responsible for a variety of duties focused on the development of new business, as well as retaining and expanding our current relationships with customers.
Duties will include, but are not limited to, the following:
Build and maintain relationships with customers to help identify financial products and services
Generate sales leads and referrals through community outreach activities and on-site visits with local businesses
Supervisory duties will include, but are not be limited to: coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, and conducting performance evaluations
Assist customers with concerns or questions regarding accounts
Represent oneself and the bank in a positive, courteous, friendly, and professional manner
Create stability and cultivate an engaged and enthusiastic team through effective coaching on proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same
Ensure audit/compliance procedures and Personal Banking policies are followed, while maintaining the highest level of customer service
Ensure new hire and regulatory compliance training is completed timely
Ensure security measures are adhered to regarding opening and closing procedures
Previous banking center management experience is required. Candidates must possess extensive knowledge and familiarity of banking products and services.
Supervisory abilities, including: leadership skills, sound decision making, the ability to motivate others, and the capability to address conflict in a positive and productive manner.
Proven ability to proactively and effectively participate in a sales program, as well as meeting or exceeding expectations for the sales and referral activities established for this position.
Availability to work weekends and/or extended hours as required to run the banking center.
Excellent customer service skills, including interpersonal and communication skills.
Excellent organizational skills.
Proficient in all Microsoft applications (Word, Outlook, Excel etc.)