The Company
Global Axiom, headquartered in Farmington Hills, MI and Houston, TX, has over 15 years of experience providing technology solutions that focus on helping businesses. Our focus is to strategize, optimize, and implement innovative technologies to maximize efficiencies and return on investment in all communication ventures for today’s leading markets. Our work with multiple retailers includes point of sale, telecom, network, security, wireless, and cabling/electrical among other services.
The Remote Technology Support Specialist – Fire & Burglary:
The Remote Technology Support role will work within an end-user-oriented remote Technology Support team for customer installations, service on commercial and Residential Fire & berg systems.
The Remote Technology Support position will perform a variety of tasks including, but not limited to, remote tech support installations of commercial alarm, fire, burg, CCTV and card access systems, provide reliable and high quality remote customer support, remote downloader support for new system installations, upgrades and additions, measure and report on progress and completion of assigned tasks, organize and develop customer and team technical resources and performing routine system configuration changes as needed. Primary focus on Fire and Burg systems
This position operates during the working hours of 7:00am CST to 7:00pm CST. This position requires to be on a rotating on call schedule.
This position is fully remote; however, applicants must reside in one of the following states: Arkansas (AR), Florida (FL), Georgia (GA), Maryland (MD), Michigan (MI), Minnesota (MN), Mississippi (MS), New York (NY), North Carolina (NC), Ohio (OH), Oregon (OR), South Carolina (SC), Tennessee (TN), Texas (TX), or Virginia (VA).
Preferred Experience, Skills & Abilities of the Remote Technology Support Specialist
- High School Diploma required
- 2+ years of hands-on experience in field install or service and remote technical support
- Knowledge of commercial intrusion systems, & fire systems
- Experience in programming of Bosch, DMP and Honeywell fire and security product sites
- Working knowledge of network communications, IP addressing and local/national codes
- Must have the ability to read drawings
- Brivo, Open Options, i3, Ava, exacq, Milestone, Avigilon, / VMS or other access control certifications preferred but not required
Compensation, Benefits, and Structure of the Remote Technology Support Specialist:
The position is permanent and non-exempt with a competitive hourly wage structure based on skills and experience. The Company provides a generous benefits package including health insurance, paid time off, 401k, and fully provided company equipment.
The Recruitment Process for the Remote Technology Support Specialist:
The recruiting process is designed to ensure that we make the right hire for this critical position and will include a combination of phone and in-person interviews, candidate assessments, a pre-employment background check and drug test.
Global Axiom is an Equal Opportunity Employer!