Share this job
Commercial Lines Account Manager - Small Business
Grand Rapids, MI
Apply for this job

Harrison Gray Search has partnered with a leading insurance firm to identify an experienced Commercial Lines Account Manager. This is a client-facing, service-driven role focused on managing and growing a book of small business commercial accounts (approximately 250 accounts).


Key Responsibilities

  • Meet the insurance needs of internal teams and clients for small business accounts.
  • Deliver prompt, courteous service to clients, team members, carrier, and broker partners to retain and expand the commercial lines book of business.
  • Monitor monthly expiration lists and proactively follow up on all assigned accounts.
  • Review existing accounts for supplemental coverage and manage renewals as appropriate.
  • Maintain professional relationships with clients, co-workers, and company personnel.
  • Prepare complete and accurate applications using the agency management system.
  • Utilize company website portals for quoting, policy changes, and monitoring policy activities.
  • Maintain up-to-date customer files (electronic and paper) in Applied/EPIC.
  • Adhere to department policies and procedures, prioritizing work according to established guidelines.
  • Complete various duties and special projects as assigned.


Required Qualifications

  • Minimum 2 years of experience managing commercial small business accounts.
  • Active Property and Casualty license and ability to meet bonding requirements.
  • CISR professional designation preferred.
  • Ability to understand, review, and analyze insurance forms and policies for accuracy.
  • Strong mathematical skills and ability to rate insurance policies.
  • Excellent written and oral communication skills.
  • Ability to work scheduled hours and additional time as needed.


Preferred Skills

  • Courteous and professional telephone manner and appearance.
  • Ability to multitask efficiently.
  • Pleasant, client-focused personality.
  • Proficiency with MS Office suite (Word, Excel).
  • Self-motivated and able to work independently.
  • Ability to remain calm under pressure.
  • High attention to detail and accuracy.
  • Strong professional work ethic.


Additional Details

  • Location: In-person in Indian River, Harbor Springs, Kingsley, or Grand Rapids, Michigan.
  • Hours: 8:00am–5:00pm Monday–Thursday; 8:00am–4:30pm Friday (Memorial Day through Labor Day, Friday hours end at 4:00pm).
  • Reporting: Reports to the Chief of Planning and Operations.
  • Impact: Primary responsibility is to provide superior customer service, directly affecting client satisfaction and retention. No budgetary authority or direct reports.


Salary and Benefits

  • Competitive salary
  • Medical, dental, and vision plans
  • Employer-paid life insurance
  • Flexible Savings Account (FSA)
  • Short-term and long-term disability
  • 401K with company match
  • Cell phone reimbursement
  • Educational expense reimbursement
  • Paid vacation, personal time, and holidays
  • Possible relocation package


Apply for this job