Title: Customer Relations Representative

Company: Bossard

Location: Cedar Falls, IA

Are you ready to work for a company that offers a range of opportunities to develop your career? Do you want to expand and develop your skills and capabilities in a dynamic, international business environment? Then Bossard is the company for you! 

Bossard is a global leader in fastening technology and smart supply solutions, partnering with manufacturers across industries to improve efficiency, reduce costs, and optimize production processes.

We are currently seeking a Customer Relations Representative to support our sales team by ensuring excellent customer service and efficient order management. This role plays an important part in maintaining strong relationships with customers while coordinating with internal teams to ensure orders are processed accurately and delivered on time.     

Explore your tasks and responsibilities

• Review and manage Open Order Reports and associated expedites.
• Daily review and engagement on customer’s hot lists.
• Verifies inventory and notifies Purchasing of customer orders that would deplete stock.
• Expedite internally to assure shipment of customer orders
• Routes orders to departments for filling and follows up on orders to ensure delivery by specified dates.
• Informs shipping of packing or labeling requirements for customer shipments.
• Consult with shipping, warehouse, or common carrier personnel to provide proof of delivery requests from customers.
• Ensure all user messages and validation errors are reviewed and managed.
• Provide feedback directly to customers on general order inquiries.
• Assist quality/purchasing on rejected parts.

Education and Experience

• Bachelor’s degree preferred
• 1–3 years of experience in customer service, sales support, customer relations, or order management
• Strong communication and interpersonal skills
• Highly organized with the ability to manage multiple priorities
• Problem-solving mindset with strong attention to detail
• Microsoft Office skills (Excel, Word, Outlook)

Bossard Offers 

• Benefits – Medical, Dental, Vision, 401K 
• Paid Holidays 
• Career Advancement Opportunities