Our client is seeking a servant-minded, action-oriented Field Service Manager to lead a high-performing field operations team within the power services and electrical infrastructure sector. This senior leadership role offers the opportunity to shape service delivery, inspire teams, and drive operational excellence in a mission-critical business environment.

If you value safety, lead by example, and enjoy developing people while improving processes, this is an outstanding opportunity to make a meaningful impact.

Role Overview

The Field Service Manager is responsible for leading a field-based business unit to achieve safety, operational, financial, and customer-service goals. This leader will develop teams, manage resources, analyze performance data, and ensure consistent delivery of high-quality field services across a diverse customer base.

The position requires strong communication skills, strategic thinking, technical acumen, and the ability to build a culture grounded in safety, integrity, teamwork, accountability, customer focus, and continuous improvement.

Responsibilities & Expectations

Leadership & Organizational Development

• Build, mentor, and develop a high-performing field service team
• Promote a team culture grounded in servant leadership, safety, accountability, and continuous improvement
• Recruit, onboard, and retain technicians and support staff
• Conduct performance reviews, one-on-one coaching, and workforce development planning
• Remove obstacles, support technician success, and reinforce company values in daily operations

Field Service Operations Management

• Lead the field service business unit to meet or exceed KPI targets (safety, quality, profit, utilization, customer satisfaction, and on-time delivery)
• Manage, assign, and optimize labor, tools, and field resources
• Oversee day-to-day job execution, ensuring safe and efficient service delivery
• Collaborate with scheduling, project management, engineering, and service center leadership

Strategic Planning & Continuous Improvement

• Identify industry, market, and service trends to capitalize on opportunities or correct issues
• Apply Lean, continuous improvement, and problem-solving methodologies to enhance field operations
• Use data analysis to improve processes, reduce cost, increase margins, and support growth
• Support organizational design initiatives to structure the field team for scalability

Customer & Stakeholder Engagement

• Build and strengthen customer relationships to drive long-term business success
• Communicate effectively with executive leadership, field personnel, and customers
• Participate in customer site visits, presentations, and problem-solving discussions
• Support quoting, scoping, and proposal development in partnership with sales teams

Financial & Business Accountability

• Analyze financial data and operational metrics to drive performance
• Optimize labor utilization, cost control, productivity, and margin performance
• Support long-term planning and forecasting for field operations
• Ensure consistent documentation and accurate reporting across the business unit

Qualifications & Competencies

• Bachelor’s degree in Engineering, Supply Chain, Operations, Business, or a related technical field preferred
• Entrepreneurial self-starter with strong prioritization, planning, and delegation abilities
• 5+ years of combined leadership or operations experience within power systems, electrical services, industrial services, or field service management
• 3 years of Lean / Six Sigma / continuous improvement experience preferred
• 3 years of experience managing large-scale or multi-disciplinary technical projects
• MBA or Lean certification a plus
• Valid, unrestricted driver’s license with 3+ years safe driving history

Ideal Candidate Traits

You will thrive in this role if you:

• Lead with integrity and embrace a safety-first mindset
• Excel at communication and cross-functional collaboration
• Prioritize customer satisfaction and long-term relationship building
• Value teamwork, accountability, and coaching others
• Operate with an entrepreneurial spirit and continuous-improvement mindset
• Enjoy solving complex operational challenges
• Stay curious, seek knowledge, and invest in your own development

About the Employer (Anonymized)

Our client is a leading electromechanical and power-infrastructure services provider supporting critical industries across North America. They work with utilities, industrial facilities, renewable-energy operators, hospitals, manufacturers, municipalities, and other essential sectors to maintain reliable, safe, and efficient operations.

The organization promotes a culture built on safety, integrity, teamwork, accountability, customer focus, and innovation—offering strong career advancement opportunities for proven leaders.

Compensation & Benefits

• Compensation up to $150,000 annually
• Annual performance bonus eligibility
• Paid Time Off (PTO)
• 401(k) with employer match
• Medical, dental, and vision insurance
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Additional benefits available

Additional Requirements

Employment is contingent upon:

• Successful background and driving record check
• Pre-employment drug screening
• Adherence to drug-free workplace and safety standards
• 20–40% travel, regional
• Company vehicle provided
• Job walks + occasional site presence