A growing industrial technology organization is seeking a Customer Success Engineer to support client implementation, adoption, and long-term success. This role serves as a technical partner to customers, ensuring seamless onboarding, effective product utilization, and ongoing value realization.

Key Responsibilities:

• Support customer onboarding, implementation, and training initiatives
• Serve as a technical resource for product configuration and integration
• Troubleshoot and resolve technical issues in collaboration with internal teams
• Build strong customer relationships to drive engagement and retention
• Provide product feedback to engineering and product teams
• Assist with documentation, knowledge base development, and process improvements
• Monitor customer health metrics and proactively address risks

Qualifications:

• Experience in technical support, customer success, or application engineering
• Strong problem-solving and troubleshooting skills
• Ability to communicate technical concepts to non-technical stakeholders
• Experience working with SaaS, industrial systems, or connected technologies preferred
• Bachelor’s degree in Engineering, Technology, or related field preferred



The ideal candidate is customer-focused, technically proficient, and proactive in ensuring clients achieve maximum value from the organization’s solutions.