System Implementation Engineer-Systems Administration

Location: Remote

Department: Operations

Reports to: System Implementation Coordinator

About the Role

We’re looking for a System Implementation Engineer to join our client's growing Operations team. In this role, you’ll be the bridge between our project/service teams and our clients—ensuring our proprietary NG911 software suite (911 Software) is properly implemented, tested, and supported. If you love troubleshooting, collaborating, and improving processes to deliver reliable, high-quality solutions, this role is for you.

What You’ll Do

• Work with project and service teams to implement and test DDT’s products and services.
• Install and configure our NG911 software suite internally (for testing) and externally (for customers).
• Lead documentation and execution of implementation and test plans across internal, staging, and production environments.
• Coordinate with clients, vendors, and internal teams to ensure smooth rollouts.
• Identify opportunities to improve deployment efficiency, quality, and robustness.
• Provide software and deployment feedback to Product Owners.
• Participate in DDT team meetings and cross-functional collaboration.

What You Bring

Required Qualifications

• Associate degree (or higher) in a related field or equivalent experience.
• Strong written and verbal communication skills, with the ability to translate technical details into clear instructions.
• Excellent time management, troubleshooting, and problem-solving skills.
• Detail-oriented mindset with a drive for efficiency and reliable solutions.
• Willingness to collaborate in a team environment and continuously learn new technologies.
• Flexibility to support prescheduled after-hours work.

Required Technical Skills

• Software installation and IT support fundamentals (systems administration, networking, hardware, security).
• Microsoft 365, SSMS, MS SQL Server 2012+, and PowerShell.
• Network architecture and troubleshooting.
• Familiarity with cloud infrastructure.

Preferred Technical Skills

• GIS data and methods.
• Windows Server 2012 R2 or later.
• Knowledge of NENA i3 NG9-1-1 standards.
• Experience with Ansible and/or Octopus Deploy.

Why Join Us?

At Digital Data Technologies, Inc., you’ll be part of a team that’s shaping the future of next-generation emergency communication technology. We offer a collaborative, growth-minded environment where your contributions directly impact the safety and success of our clients and communities.