Title: Account Manager

Location: Remote

Reporting Structure: VP of Brand Partnerships

Company Description:

Looma is an in-store digital media platform focused on storytelling, education, and recommendations. Our network of in-store screens helps retailers better modernize and monetize their stores, while enabling brands to tell their story directly at the point of decision.

Quick facts:

• $10.1M Raised Series B
• Founded in 2016
• 11-50 Employees
• Headquarters in Durham, North Carolina

Responsibilities

• Partner closely with Account Executives throughout the post-close process — owning campaign setup, handoff coordination, open-item follow-through, and preparing for joint client calls.
• Maintain rigorous Salesforce hygiene, including account/contact management, campaign activity tracking, opportunity updates, and overall account health visibility.
• Build and manage campaigns within Looma’s ISM platform, ensuring all configurations are complete and tied accurately to Salesforce opportunities before launch.
• Guide brand partners through Looma’s self-serve asset submission process, including specs, timelines, and approval expectations.
• Conduct first-pass reviews of submitted creative assets to proactively flag issues before approval workflows begin.
• Own campaign performance report QA and delivery, translating campaign results into clear, actionable insights for partners.
• Serve as the first escalation point for campaign or platform issues, resolving operational blockers and coordinating with internal teams when needed.
• Manage day-to-day communication with brand partners while building scalable processes that support a growing portfolio.
• Build trusted relationships across assigned accounts and advise brands on the Looma programs, formats, and content approaches best suited to their goals.
• Identify renewal and upsell opportunities in partnership with Account Executives and advocate internally for improvements that enhance the brand experience.

Is This You?

• 2+ years of experience in account management, customer success, sales operations, or a related client-facing B2B role.
• Exceptionally organized with the ability to manage multiple accounts, workflows, and deadlines simultaneously without sacrificing quality.
• Fluent in CRM systems — especially Salesforce — and understand the importance of clean, accurate data management.
• Comfortable operating in fast-paced, startup or high-growth environments where process building and adaptability are essential.
• Strong communicator who proactively manages expectations and keeps both clients and internal stakeholders informed.
• Data-driven and confident interpreting campaign performance metrics to provide strategic recommendations.
• Experience in digital advertising, retail media, CPG marketing, shopper marketing, or adjacent industries is strongly preferred.
• Familiarity with campaign management systems, content submission workflows, or digital media operations is a plus.
• Exposure to in-store media, DOOH, or video production workflows is a bonus.
• Excited by Looma’s mission and energized by helping brands connect with shoppers in meaningful, measurable ways.

Perks

• Competitive compensation package including base salary and stock options, with flexibility between cash and equity.
• Comprehensive health, dental, and vision coverage (Gold plan).
• Unlimited PTO with a 3-week minimum encouraged annually.
• Flexible work environment with office, hybrid, and remote options plus associated stipends.
• Craftsmanship stipend to support your professional growth and creativity.
• Paid parental leave.
• 401(k) plan.

Our Values

At Looma, we strive to create work that is:

• For You — Generous, humble, collaborative, and genuinely supportive.
• Incisive — Pragmatic, thoughtful, perceptive, and insightful.
• Beautiful & Clear — Polished, elegant, detailed, and crafted with care.
• Undaunted — Courageous, resilient, tenacious, and ambitious.
• Dependable — Trustworthy, reliable, and operationally excellent with nothing slipping through the cracks.