Title: Account Manager

Location: Remote

Reporting Structure: VP of Brand Partnerships

Company Description:

Looma is an in-store digital media platform focused on storytelling, education, and recommendations. Our network of in-store screens helps retailers better modernize and monetize their stores, while enabling brands to tell their story directly at the point of decision. Our Data Science team chiefly supports this mission by measuring the performance of in-store advertising campaigns, driving further investment and optimization of the shopper experience over time.

Quick facts:

• $10.1M Raised Series B
• Founded in 2016
• 11-50 Employees
• Headquarters in Durham, North Carolina

Responsibilities

• Partner closely with Account Executives throughout the post-close process — owning campaign setup, handoff coordination, open-item follow-through, and preparing for joint client calls.
• Maintain rigorous Salesforce hygiene, including account/contact management, campaign activity tracking, opportunity updates, and overall account health visibility.
• Build and manage campaigns within Looma’s ISM platform, ensuring all configurations are complete and tied accurately to Salesforce opportunities before launch.
• Guide brand partners through Looma’s self-serve asset submission process, including specs, timelines, and approval expectations.
• Conduct first-pass reviews of submitted creative assets to proactively flag issues before approval workflows begin.
• Own campaign performance report QA and delivery, translating campaign results into clear, actionable insights for partners.
• Serve as the first escalation point for campaign or platform issues, resolving operational blockers and coordinating with internal teams when needed.
• Manage day-to-day communication with brand partners while building scalable processes that support a growing portfolio.
• Build trusted relationships across assigned accounts and advise brands on the Looma programs, formats, and content approaches best suited to their goals.
• Identify renewal and upsell opportunities in partnership with Account Executives and advocate internally for improvements that enhance the brand experience.

Is This You?

• 2+ years of experience in account management, customer success, sales operations, or a related client-facing B2B role.
• Exceptionally organized with the ability to manage multiple accounts, workflows, and deadlines simultaneously without sacrificing quality.
• Fluent in CRM systems — especially Salesforce — and understand the importance of clean, accurate data management.
• Comfortable operating in fast-paced, startup or high-growth environments where process building and adaptability are essential.
• Strong communicator who proactively manages expectations and keeps both clients and internal stakeholders informed.
• Data-driven and confident interpreting campaign performance metrics to provide strategic recommendations.
• Experience in digital advertising, retail media, CPG marketing, shopper marketing, or adjacent industries is strongly preferred.
• Familiarity with campaign management systems, content submission workflows, or digital media operations is a plus.
• Exposure to in-store media, DOOH, or video production workflows is a bonus.
• Excited by Looma’s mission and energized by helping brands connect with shoppers in meaningful, measurable ways.

Perks

• Competitive compensation package including base salary and stock options, with flexibility between cash and equity.
• Comprehensive health, dental, and vision coverage (Gold plan).
• Unlimited PTO with a 3-week minimum encouraged annually.
• Flexible work environment with office, hybrid, and remote options plus associated stipends.
• Craftsmanship stipend to support your professional growth and creativity.
• Paid parental leave.
• 401(k) plan.

Our Values

At Looma, we strive to create work that is:

• For You — Generous, humble, collaborative, and genuinely supportive.
• Incisive — Pragmatic, thoughtful, perceptive, and insightful.
• Beautiful & Clear — Polished, elegant, detailed, and crafted with care.
• Undaunted — Courageous, resilient, tenacious, and ambitious.
• Dependable — Trustworthy, reliable, and operationally excellent with nothing slipping through the cracks.