As the Installation Technician, you are responsible for the installation / implementation of Project Systems and/or work tasks assigned to you through to completion. 

The responsibilities and duties include; but are not limited to: 

1) Working closely with management and client to ensure that all Project System components or work tasks are installed, configured and tested per industry standard.

• Organize all necessary materials and coordinate for delivery and receipt at work site. 
• Coordinate implementation of project systems and work tasks assigned: 
• Installation and testing of system hardware and touch panel interfaces 
• Wiring, termination and equipment installation as per project specifications 
• Testing of complete systems and repairing any deficiencies in a timely manner 
• Troubleshooting and servicing installed systems and components
• Keep Technical Supervisor / PM / Technical Lead informed of current and projected status of all projects and work tasks you have been assigned 
• Regularly maintain Time & Labor management procedures using the on-line accounting system

2) Quality oversight for assigned Projects and/or Work tasks

• Assisting clients over telephone, video and/or client site troubleshooting project systems 
• Ensure work product is to AEL Standards.
• Routine updating “red lining” of project CAD & flow functional documents for creation of post project as-builts

3) Actively participate in professional development and maintain knowledge of current and new technology offered

4) Promotes all Health and Safety policies and procedures

• Incumbent must take all necessary measures to ensure their health and safety at work and that of staff & subcontractors under their responsibility, while seeing to the protection of the general public. They must make sure employees under their responsibility comply with all Health & Safety instructions, guidelines, policies and procedures 

5) Responds to Customer escalations as required and resolves to meet customer satisfaction and company standards.

• Must be constantly attentive and responsive to both external and internal customers’ needs and assist in the resolution of any issues or concerns in a timely and professional manner while ensuring that the solution meets the customer’s needs 

6) Assists with special projects, and performs other duties as required.

Requirements / Qualifications:

Academic Training:

• Post-secondary education from a recognized institution in Electronics, Broadcast, Telecom or other industry-related programs 
• CTS Certification (CTS-I Preferred)
• BICSI Certification (Preferred)
• Knowledge of basic networking (Preferred: IP Network Certifications and CTS-D industry certification.)
• Familiarity with, but not limited to: 
• Crestron, AMX, Extron, etc.
• Biamp, Clearone, BSS, Cisco, etc.

Work Experience: 

• Minimum 2 years of related or direct industry experience

Specific Competencies:

• Practical knowledge of industry best practices related to wiring, rack dressing and termination 
• Proficient in reading and interpreting system design schematics and electrical / mechanical / architectural drawings 
• Excellent interpersonal, oral and written communication skills 
• Must possess a valid driver's license with acceptable driving record 
• Strong teamwork and team synergy skills required. 
• Excellent ability to establish rapport with others and ability to build strong interpersonal relationships. 
• Exhibit good judgment and decision-making skills. 
• Availability and willingness to work extended hours, including nights, weekends, holidays and be on-call as necessary. 
• Willingness to work a flexible schedule based on the changing priorities of the department 
• Knowledge of Microsoft Office products including Outlook, Excel and Word 
• Experience in AMX and/or Crestron is a plus
• Proficiency with all audiovisual and network cabling terminations 
• Familiarity with pulling low-voltage cabling • Ability to perform minor DSP / Control System changes & uploads
• Ability to troubleshoot basic media type systems (ip, audiovisual, broadcast, etc.)
• The ability to achieve high level security clearance

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements.

Equal Employment Opportunity Policy:

Birddog Talent, LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.