Job Title: Technical Support Specialist

Location: Lake Forest, CA (On-site, Full-Time)

Reports To: Senior Technical Support Manager

Join a Fast-Paced Tech Company Powering the Future of Collaboration

We’re looking for a Technical Support Specialist who’s passionate about helping customers, solving problems, and working hands-on with cutting-edge collaboration and display technology. In this role, you’ll support a wide range of users—from resellers and integrators to end customers—ensuring they get the most out of our advanced AV and unified communication solutions.

This is an on-site role based in Lake Forest, California, ideal for someone who thrives in a fast-moving, high-performance environment and enjoys working closely with cross-functional teams.

What You’ll Be Doing

• Act as the first line of support for technical inquiries via phone, email, and video chat
• Troubleshoot issues with AV hardware, conferencing devices, and software integrations
• Guide users through product configurations, firmware updates, and system connectivity
• Maintain detailed case records in our support ticketing system
• Follow up with customers to ensure complete resolution and satisfaction
• Collaborate with sales, engineering, and warehouse teams to solve complex problems
• Maintain organized workspaces and accurate inventory of demo and loaner equipment
• Provide weekly support reports and product feedback to management
• Continuously build your technical knowledge through manuals, hands-on use, and training

What We’re Looking For

• 4+ years in technical support or customer service, ideally in tech or AV industries
• Experience working with Microsoft Teams environments, licensing, and hardware integration
• Solid understanding of Windows and Android operating systems
• Comfortable working with interactive displays, PTZ cameras, video bars, speakerphones, and related peripherals
• Knowledge of networking basics, firmware updates, and remote troubleshooting
• Strong communication skills—both written and verbal
• Detail-oriented, self-motivated, and highly organized
• Must be based in or near Lake Forest, CA and available to work on-site 5 days/week
• CTS certification is a plus
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Able to pass a background check and drug screening

Why You’ll Love It Here

• 100% employer-paid medical and dental benefits
• Life insurance and long-term disability coverage
• Supportive, collaborative team environment
• Opportunities to attend industry events and expand your skills
• Make a direct impact in a growing company that values customer experience and innovation

If you’re a resourceful problem-solver with a passion for technology and a customer-first mindset, we want to hear from you.

About the Hiring Process:

This role is being recruited by Birddog Talent, a retained search partner representing an innovative global technology brand. Company name will be disclosed to qualified candidates during the interview process.

Equal Opportunity Employer:

Birddog Talent, LLC is committed to providing equal employment opportunities and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other protected status.