IT Superintendent

About the Job:

We are seeking a IT Superintendent for our operation in Nevada. This position will report to the Assistant General Manager. The successful candidate will be primarily responsible for leading and managing all Information Technology operations at the mine site.

Responsibilities: 

Leadership & Team Development

• Directly supervise and coach a cross-functional IT team, including roles covering end-user support, network administration, radio and fleet system support, and systems administration.
• Build and focus the team culture on proactive service management, documentation, and preventive maintenance.
• Partner with Corporate IT leadership to standardize operations and implement global IT strategies at the site level.

Operations & Service Management

• Own IT uptime and resilience, particularly for critical systems supporting production, fleet automation, communication, and safety.
• Ensure prompt, visible incident response with root cause analysis and follow-through.
• Enforce use of ticketing and change management systems to improve service transparency and reduce shadow work.

Infrastructure & Technical Oversight

• Oversee IT infrastructure including servers, switches, wireless infrastructure, and interconnectivity with enterprise systems.
• Lead coordination and escalation efforts for issues involving corporate-managed systems (e.g., authentication services, licensing systems).
• Act as a hands-on technical resource when needed, especially during complex troubleshooting or project escalations.

Stakeholder Engagement

• Communicate clearly and regularly with leadership, department managers, and project owners to manage IT expectations, timelines, and resource constraints.
• Participate in operational planning to ensure IT needs (connectivity, licenses, access, etc.) are included from the start.

Strategic Planning & Continuous Improvement

• Assess IT risks and propose upgrades, redundancy plans, or staffing models to improve performance and resilience.
• Contribute to long-term roadmap development and cost-justified capital planning in collaboration with Corporate IT.
• Drive standards around documentation, escalation protocols, and ownership clarity to improve consistency and reduce key-person dependencies.

Required Qualifications & Skills:

Education & Experience:

• Bachelor’s degree in information technology, Computer Science, MIS, or a related field. Equivalent experience will be considered.
• 15+ years of professional IT experience with at least 5 years in a leadership role overseeing technical staff and infrastructure operations.
• Demonstrated success leading IT teams in remote or industrial settings, especially where uptime, communication, and coordination are mission critical.
• Hands-on expertise in Windows-based infrastructure, networking (LAN/WAN/Wireless), endpoint management, and infrastructure monitoring tools.
• Strong understanding of the IT needs specific to 24/7 industrial or operational environments (e.g., automation systems, radio communications, remote connectivity).
• Track record of improving service delivery, process maturity, and team accountability.
• Excellent interpersonal and communication skills; ability to bridge technical concepts and business value for non-technical stakeholders.

Preferred Qualifications:

• Mining, manufacturing, or utilities sector experience.
• Familiarity with fleet management systems, GIS systems, radio systems, and remote monitoring technologies.
• Experience working within a matrixed organization with both functional and operational reporting lines.
• ITIL or other IT service management certifications.