Our client is seeking a dynamic and servant-minded Field Service Manager to lead a high-performing field operations team within the power services and electrical infrastructure sector. This role is ideal for a hands-on leader who excels at coaching technicians, managing operational performance, partnering with customers, and driving continuous improvement.

If you lead by example, value safety, and enjoy building strong teams while overseeing complex field-service operations, this is a high-impact leadership opportunity.

Role Overview

The Field Service Manager (FSM) is responsible for overseeing the performance, development, and day-to-day operations of the field service organization. This includes ensuring safe work execution, managing labor and scheduling, improving operational KPIs, supporting customer relationships, and developing a culture aligned with the organization’s core values.

The FSM will work closely with cross-functional teams—including service center operations, engineering, sales, and executive leadership—to drive operational excellence and support long-term growth.

Responsibilities & Expectations

Field Operations Management

• Lead and manage field service teams to deliver all safety, operational, quality, and customer KPIs
• Oversee labor planning, technician assignments, scheduling, and day-to-day resource allocation
• Ensure field work is performed safely, efficiently, and to standard across all job types
• Support technicians with troubleshooting, escalation management, and field decision-making
• Maintain full ownership of field service workflows, job execution, and customer delivery

Leadership & Team Development

• Recruit, develop, mentor, and retain top field service talent
• Conduct one-on-one meetings, coaching sessions, performance evaluations, and training plans
• Promote servant-leadership principles to build trust, engagement, and high morale
• Foster a culture of teamwork, accountability, and continuous improvement

Customer & Stakeholder Engagement

• Build and strengthen customer relationships through consistent communication and follow-through
• Collaborate with sales to support quoting, pre-bid site walks, and customer scoping needs
• Serve as a technical advisor to customers when needed and ensure clear communication on job expectations, schedule, and deliverables
• Review and finalize field reports, inspection documentation, and maintenance records

Process Improvement & Strategic Leadership

• Analyze trends, KPIs, and field data to identify risks, opportunities, and corrective actions
• Lead continuous improvement activities to optimize field processes, quality, scheduling, and job flow
• Apply organizational design principles to structure field teams for efficiency and scalability
• Drive change management efforts, promoting adoption of new systems, tools, and best practices
• Ensure alignment between field operations, service center operations, and broader organizational goals

Financial & Operational Accountability

• Assist with budgeting, forecasting, labor utilization, and margin performance
• Monitor operational metrics such as:
• Safety, quality, customer satisfaction, on-time performance, labor utilization, direct/indirect costs
• Support quoting and pricing strategies in partnership with service center and sales leadership
• Provide regular updates, reports, and performance summaries to leadership

Qualifications & Competencies

• BA/BS in Engineering, Operations, Business, or related field preferred
• Entrepreneurial self-starter with strong prioritization, planning, and delegation capabilities
• 5+ years of combined experience in field service leadership, power management, or electrical services operations preferred
• 3+ years of Lean, Six Sigma, or continuous improvement experience preferred
• 3+ years of experience leading teams or managing large-scale technical projects
• MBA or Lean certification is a plus
• Valid, unrestricted driver's license with 3+ years of driving experience

Ideal Candidate Traits

You’ll thrive in this role if you:

• Lead with integrity and always prioritize safety
• Invest in developing your team and removing obstacles to their success
• Value accountability, teamwork, and disciplined execution
• Build strong customer relationships and deliver an exceptional service experience
• Communicate clearly and consistently
• Bring an entrepreneurial mindset and seek continuous improvement
• Enjoy solving problems and driving operational excellence

About the Employer (Anonymized)

Our client is a national leader in electromechanical and power-infrastructure services, supporting utility, industrial, commercial, manufacturing, renewable energy, municipal, and mission-critical facilities. They specialize in keeping essential operations running safely and reliably across North America.

Their culture emphasizes safety, integrity, teamwork, accountability, customer focus, and innovation—offering strong leadership development and long-term career opportunities.

Compensation & Benefits

• Salary up to $180,000 annually
• Eligible for annual performance bonus
• Paid Time Off (PTO)
• 401(k) with employer match
• Medical, dental, and vision insurance
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Additional benefits available

Additional Requirements

Employment is contingent upon:

• Background check
• Driving record verification
• Successful pre-employment drug screening
• Adherence to safety and drug-free workplace policies