Position Title: IT Support Specialist

Position Location: Onsite in Fort Wayne, IN

Position Pay: $19.35/hr paid weekly with OT eligibilty

Job Type: Long term contract with full benefits package.

Position Description:

• Supports computer users with the installation of hardware, software, and networking components to meet personal computer needs.
• Assists with Windows 11 upgrades and deployment of new or replacement machines.
• Diagnoses and troubleshoots problems for individual and multiple computer systems; collaborates with vendors as needed to resolve issues.
• Conducts diagnostic reviews and produces error reports for customers to identify and correct problems.
• Assists with computer studies, projects, and implementation of policies within assigned areas.
• Aids in the design and development of standardized operational management reports to identify issues or monitor computer systems.
• Researches, analyzes, and provides recommendations and purchasing information regarding hardware and software.
• Diagnoses and resolves moderate end-user hardware/software problems, including remote access software.
• Configures new computers and coordinates the workstation upgrade or replacement process.
• Participates in the deployment of new software platforms.
• Tracks user requests for equipment, information, and problem reporting by opening service cases and maintaining current and complete case histories.
• Confirms with users that issues are resolved before closing cases.

Skills Required:

• Experience with M365 / O365 migrations is required.
• Working knowledge of computer hardware, software, and IT terminology.
• Basic problem-solving abilities.
• Effective verbal and written communication skills.
• Good organizational skills.

Skills Preferred:

• Familiarity with the ServiceNow ticketing system is a plus.
• Working knowledge of Palo Alto VPN application as it relates to desktop support.

Experience Required:

2 years of IT support experience with a high school diploma.

Education Required:

High school diploma.

Equal Opportunity Employer Statement:

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.