Position Title: IT Support Specialist – PC Refresh

Location: Endicott, NY

Contract: 6-months (extension or direct hire possible)

Schedule: 9/80 schedule with some overtime (100% onsite)

Compensation: $24.85/hour + 5 days accrued PTO and optional benefits

Position Description:

• Provide support to computer users with the installation of hardware, software, and networking components to address personal computer needs.
• Assist with Windows 11 upgrades and deployment of new/replacement machines.
• Diagnose and troubleshoot issues affecting individual or multiple computer systems to maintain optimal functionality; resolve problems, including coordination with and support from vendors when necessary.
• Conduct diagnostic reviews and produce error reports as requested to identify and resolve system issues.
• Assist with computer studies, technology projects, and policy implementations across assigned areas.
• Support the design and development of standardized operational management reports for issue identification and computer monitoring.
• Research, analyze, and provide hardware/software recommendations and purchasing information to users regarding necessary equipment.
• Diagnose and resolve moderate end-user hardware and software issues, including remote access software.
• Perform new computer configurations and coordinate the workstation upgrade/replacement process.
• Participate in the deployment of new software platforms.
• Track and manage user requests for equipment, information, and reported problems by opening service cases and maintaining complete, current case histories.
• Confirm with the customer that issues have been resolved before closing each case.
• Provide support for ongoing PC Refresh initiatives.

Skills Required:

• Experience with M365/O365 migrations
• Working knowledge of computer hardware, software, and IT terminology
• Basic problem-solving skills
• Strong communication skills
• Good organizational abilities

Skills Preferred:

• Familiarity with the ServiceNow ticketing system
• Experience with Palo Alto VPN application (desktop support use)

Experience Required:

• Minimum 2 years of IT support experience
• High school diploma

Education Required:

• High school diploma

Additional Information:

This position is focused on supporting the PC Refresh initiative for US Controls.

Equal Opportunity Employer Statement:

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.