Job Title: Client Success Manager
Company: The Foreign Venture Group Inc.
Reports To: Chief Operating Officer
Location: Toronto, Ontario
About FVG
Foreign Venture Group (FVG) is a digital transformation company that helps companies scale quickly & cost effectively by leveraging technology and talent. Our expertise spans marketing, technology, and operational strategies that help businesses grow and scale efficiently. We are committed to fostering a collaborative and growth-oriented work environment for all employees.
The Role
We are looking for a Client Success Manager to build and maintain strong relationships with our clients. This role is critical in ensuring client satisfaction, identifying opportunities for additional support, and fostering long-term partnerships. You will act as a strategic advisor, helping clients maximize the value of our services while exploring new solutions to meet their evolving needs.
Key Responsibilities:
- Serve as the primary point of contact for business owners and C-level executives.
- Develop and nurture long-term client relationships, ensuring high levels of satisfaction and retention.
- Understand client goals and challenges to identify opportunities for additional FVG solutions.
- Collaborate with internal teams to customize service offerings and address client needs effectively.
- Conduct regular check-ins, performance reviews, and strategic discussions with clients.
- Proactively identify and resolve client concerns to maintain strong partnerships.
- Track and report on client success metrics, feedback, and opportunities for growth.
- Assist in onboarding new clients, ensuring a seamless transition into FVG’s services.
Qualifications and Skills:
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Experience: 3+ years in client success, account management, or business development, preferably working with executives.
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Communication: Strong interpersonal and communication skills with the ability to build trust and rapport.
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Problem-Solving: Ability to identify client pain points and provide effective solutions.
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Business Acumen: Understanding of business operations and executive-level decision-making.
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Organization: Ability to manage multiple client relationships and prioritize effectively.
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Tech-Savvy: Comfortable using CRM tools, analytics, and collaboration platforms (e.g., Zoom, Teams).
Why Join Us?
- Work closely with high-level professionals and industry leaders.
- Be part of a growing company with opportunities for career advancement.
- Competitive salary and performance-based incentives.
- Collaborative and dynamic work environment.
Application Process:
To apply for this position, submit your resume and a brief cover letter highlighting your relevant experience and skills to hrteam@thefvg.com. We appreciate all applications; however, only selected candidates will be contacted for an interview.
Please fill out the form below and note that we will only count those who filled out the form.
forms.gle/pjJWqg74qF5d4nPq8
forms.gle/pjJWqg74qF5d4nPq8
forms.gle/pjJWqg74qF5d4nPq8
The Foreign Venture Group is an equal opportunity employer. We encourage candidates from diverse backgrounds to apply.
For more details about the company and role, visit Foreign Venture Group.