Job Title: Customer Success Manager

Company: The Foreign Venture Group Inc.

Reports To: Chief Operating Officer

Location: Toronto, Ontario

We Lead with Equity

At FVG, equity isn't an afterthought — it's a foundation. We are an equal opportunity employer committed to building a workplace where diverse perspectives are respected, empowered, and celebrated from the start. We welcome applicants from all backgrounds and walks of life, and we actively work to create an environment where everyone can thrive.

About FVG

Foreign Venture Group (FVG) is a Canadian-based digital transformation company committed to helping businesses scale smarter. We combine human talent and innovative technology to solve real-world business challenges. Our mission is centered on people — both our clients and our team. We believe work should be fulfilling, growth should be shared, and impact should be mutual. If you’re looking to contribute to meaningful outcomes while developing professionally in a values-driven culture, FVG might be the right place for you.

The Role

We are looking for a Customer Success Manager to build and maintain strong relationships with our clients. This role is critical in ensuring client satisfaction, identifying opportunities for additional support, and fostering long-term partnerships. You will act as a strategic advisor, helping clients maximize the value of our services while exploring new solutions to meet their evolving needs.

Key Responsibilities:

• Serve as the primary point of contact for business owners and C-level executives.
• Develop and nurture long-term client relationships, ensuring high levels of satisfaction and retention.
• Understand client goals and challenges to identify opportunities for additional FVG solutions.
• Collaborate with internal teams to customize service offerings and address client needs effectively.
• Conduct regular check-ins, performance reviews, and strategic discussions with clients.
• Proactively identify and resolve client concerns to maintain strong partnerships.
• Track and report on client success metrics, feedback, and opportunities for growth.
• Assist in onboarding new clients, ensuring a seamless transition into FVG’s services.

Qualifications and Skills:

• Experience: 3+ years in client success, account management, or business development, preferably working with executives.
• Communication: Strong interpersonal and communication skills with the ability to build trust and rapport.
• Problem-Solving: Ability to identify client pain points and provide effective solutions.
• Business Acumen: Understanding of business operations and executive-level decision-making.
• Organization: Ability to manage multiple client relationships and prioritize effectively.
• Tech-Savvy: Comfortable using CRM tools, analytics, and collaboration platforms (e.g., Zoom, Teams).

Why Join Us?

• Work closely with high-level professionals and industry leaders.
• Be part of a growing company with opportunities for career advancement.
• Competitive salary and performance-based incentives.
• Collaborative and dynamic work environment.