Job Title: Client Success Manager
Company: The Foreign Venture Group Inc.
Reports To: Chief Operating Officer
Location: Toronto, Ontario
About FVG
Foreign Venture Group (FVG) is a digital transformation company that helps companies scale quickly & cost effectively by leveraging technology and talent. Our expertise spans marketing, technology, and operational strategies that help businesses grow and scale efficiently. We are committed to fostering a collaborative and growth-oriented work environment for all employees.
The Role
We are looking for a Client Success Manager to build and maintain strong relationships with our clients. This role is critical in ensuring client satisfaction, identifying opportunities for additional support, and fostering long-term partnerships. You will act as a strategic advisor, helping clients maximize the value of our services while exploring new solutions to meet their evolving needs.
Key Responsibilities:
- Serve as the primary point of contact for business owners and C-level executives.
- Develop and nurture long-term client relationships, ensuring high levels of satisfaction and retention.
- Understand client goals and challenges to identify opportunities for additional FVG solutions.
- Collaborate with internal teams to customize service offerings and address client needs effectively.
- Conduct regular check-ins, performance reviews, and strategic discussions with clients.
- Proactively identify and resolve client concerns to maintain strong partnerships.
- Track and report on client success metrics, feedback, and opportunities for growth.
- Assist in onboarding new clients, ensuring a seamless transition into FVG’s services.
Qualifications and Skills:
- Experience: 3+ years in client success, account management, or business development, preferably working with executives.
- Communication: Strong interpersonal and communication skills with the ability to build trust and rapport.
- Problem-Solving: Ability to identify client pain points and provide effective solutions.
- Business Acumen: Understanding of business operations and executive-level decision-making.
- Organization: Ability to manage multiple client relationships and prioritize effectively.
- Tech-Savvy: Comfortable using CRM tools, analytics, and collaboration platforms (e.g., Zoom, Teams).
Why Join Us?
- Work closely with high-level professionals and industry leaders.
- Be part of a growing company with opportunities for career advancement.
- Competitive salary and performance-based incentives.
- Collaborative and dynamic work environment.
Application Process:
To apply for this position, submit your resume and a brief cover letter highlighting your relevant experience and skills to hrteam@thefvg.com. We appreciate all applications; however, only selected candidates will be contacted for an interview.
Please fill out the form below and note that we will only count those who filled out the form.
The Foreign Venture Group is an equal opportunity employer. We encourage candidates from diverse backgrounds to apply.
For more details about the company and role, visit Foreign Venture Group.