Job Title: Fixed Operations Director

Location: United States

Job Type: Full-Time

Job Description:

We are seeking an experienced and results-driven Fixed Operations Director to oversee and manage the service, and parts, departments across our automotive dealership group. This role requires a strategic leader who can optimize department operations, drive revenue, and ensure an exceptional customer experience.

Key Responsibilities:

• Oversee the daily operations of the Service, Parts, and Body Shop departments, ensuring efficiency, profitability, and high customer satisfaction.
• Develop and implement strategies to increase revenue, control expenses, and improve productivity.
• Monitor departmental performance metrics and KPIs, including customer satisfaction, labor hours, sales, and gross profit.
• Ensure compliance with safety regulations, company policies, and manufacturer requirements.
• Manage and mentor departmental managers, fostering a culture of teamwork, accountability, and growth.
• Drive continuous improvement in customer service and retention strategies.
• Develop and manage the department’s budget, including forecasting, staffing, and inventory control.
• Collaborate with other dealership departments to ensure alignment with overall dealership goals and objectives.
• Maintain strong relationships with vendors, manufacturers, and customers to support business growth and service excellence.

Qualifications:

• Proven experience in a leadership role within Fixed Operations (Service, Parts, Body Shop) in an automotive dealership setting.
• Strong knowledge of dealership processes and standards, including manufacturer requirements and service best practices.
• Excellent leadership and communication skills, with a track record of managing teams and driving results.
• Ability to analyze financial data and develop strategies to optimize profitability and efficiency.
• Knowledge of automotive repair, parts inventory management, and customer service.
• Proficiency with dealership management software (DMS) and other related technologies.
• Strong problem-solving skills, with the ability to handle complex operational issues.

Education & Experience:

• Bachelor’s degree in business, management, or a related field preferred.
• 5+ years of experience in Fixed Operations Management or a similar role within an automotive dealership.

Benefits:

• Competitive salary and performance-based bonuses.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and holidays.
• Opportunities for career growth and advancement.

How to Apply:

Interested candidates are encouraged to submit their resume and cover letter to [Insert Application Email/Link]. We look forward to hearing from you!