Director of Operations – Dental Practice
Location: Severn, Maryland
Job Type: Full-Time - Must be full-time on site daily (not remote)
Salary: Starting at $100,000 to $150,000 annually with performance-based growth potential
Benefits: Bonus plan, $200/month health insurance stipend, 401(k), paid holidays, vacation, and sick leave
Join a Mission-Driven Dental Practice with Proven Growth and a Vision for Stability.
We are seeking an experienced, business-savvy Director of Operations with operational experience in the Dental Space to join a thriving, multi-specialty dental practice located in Severn, Maryland. This leadership opportunity is ideal for a hands-on operator who excels at managing people, enforcing accountability, and building operational infrastructure in a high-volume clinical environment.
About the Practice:
Combined, the practices serve a diverse patient base and closed last year at $8M in total collections with a 98% production-to-collection ratio. There is a lot of opportunity for this practice to grow further and may include additional locations in the future, The team includes 40+ clinical and administrative staff, with 50% Medicaid and 50% fee-for-service patients. Advanced technology, custom reporting tools, and high clinical standards drive the patient experience.
What You’ll Do:
Reporting directly to the owner, the Director of Operations will serve as the operational backbone of the organization, relieving the owner of day-to-day stress while enabling high performance across departments.
You will:
- Oversee daily operations of two dental practice locations and manage 40+ staff.
- Build leadership infrastructure, coaching and holding accountable four managers and two senior doctors.
- Streamline hiring, onboarding, and scheduling systems to improve staff efficiency and morale.
- Implement data-driven processes and KPIs aligned with collections, payroll, and supply costs.
- Partner with owner to ensure high-quality patient experiences and consistent service delivery.
- Lead by example—be visible, accessible, and solutions-focused on the ground.
- Conduct staff reviews, team meetings, and training initiatives in collaboration with clinical leadership.
- Evaluate vendor relationships and negotiate contracts where needed.
- Maintain compliance with industry regulations and optimize the use of Dentrix and other operational tools.
Who You Are:
We’re looking for a loyal, people-oriented leader with operational excellence and emotional intelligence.
The ideal candidate will bring:
- 5+ years of experience in dental operations and management with multi-unit operations experience.
- Proven leadership in managing large teams and complex workflows.
- Hands-on experience with HR, payroll, scheduling, and performance management.
- A results-driven mindset with the ability to enforce structure without sacrificing empathy.
- Familiarity with dental software (e.g., Dentrix) and analytical tools.
- Strong interpersonal and conflict-resolution skills.
- Passion for coaching others and creating a positive, accountable culture.
A DISC assessment and reference checks will be part of the interview process to ensure cultural and operational alignment.
Why Join Us?
This role offers the chance to step into a practice with strong foundations, proven growth, and a clear need for operational leadership. You’ll have the autonomy to build systems, coach team members, and leave a lasting impact—without the pressure of rapid expansion. The practice owner is invested in your success and open to flexible compensation packages tied to performance metrics (e.g., EBITDA, staffing efficiency, supply cost control).
Ready to make a meaningful difference in a high-potential dental group?
Submit your resume and schedule a confidential conversation to learn more.