Title: Founding People Ops (open on level and title)

Location: NYC (On-site)

Reporting Structure: This role reports to the Founder and CEO

Company Description: Our client is building the modern ERP for restaurants, starting with delivery. Over the last 3 years, delivery orders have grown so fast that restaurants don’t even know if they’re making money. With our client’s platform, restaurants can take action on inaccurate orders + lost sales, improve order accuracy, and diagnose poor performance and empower their teams with feedback. They are committed to delivering innovative AI-driven strategies to their clients, helping them to harness the power of data to drive growth and efficiency.

Quick facts:

• In just 1 year, they are operating in over 3500 locations
• On track to 5x the revenue and 2x the team in 2024
• Creating a new VSaaS category in a $300B market
• Raised $7M from investors backed by Instacart and Rappi

The Role: Loop AI is seeking a Founding HR & Recruiting Leader to own all people operations end-to-end. This role is perfect for a builder who thrives in fast-paced, early-stage environments and wants to shape the culture, compliance, and recruiting engine of a venture-backed startup from the ground up.

This person will be responsible for:

HR & People Operations Leadership

• Serve as the founding People Ops leader, reporting directly to the Founder.
• Build and scale all HR functions with a balance of compliance, culture, and speed.

HR Compliance & Risk Management

• Draft and implement policies, handbooks, and procedures aligned with US, state, and federal employment law.
• Oversee payroll regulations and workplace compliance, mitigating legal and financial risk.

Recruiting & Talent Acquisition

• Own 8–10+ concurrent hiring pipelines, from sourcing to closing.
• Manage ATS, build sourcing strategies, and coach hiring managers to ensure fast, high-quality hiring.
• Confidently handle hiring and separations with empathy, compliance, and decisiveness.

Office Setup & Facilities

• Secure and manage a new NYC office space, including lease negotiations, vendor management, insurance, and safety.
• Develop hybrid and in-office workplace policies to support Loop AI’s culture and growth.

Performance & People Programs (Not a current priority)

• Design lightweight, scalable frameworks for performance reviews, goal-setting, and feedback.
• Implement benefits packages (medical, dental, vision, 401k) via Rippling, balancing cost and competitiveness.
• Introduce culture and engagement programs (onboarding, surveys, L&D) as headcount scales.

Is this you?

• Proven HR Leadership: End-to-end HR and recruiting experience at a high-growth startup.
• Deep Compliance Knowledge: Strong command of employment law and ability to manage risk effectively.
• Recruiting Expertise: Ability to run multiple recruiting processes simultaneously while maintaining speed and quality.
• Decisive & Empathetic: Skilled at navigating sensitive employee relations with balance.
• Startup Builder Mentality: Thrives in fast-moving environments, willing to roll up sleeves and build from scratch.
• NYC-Based: Able to work on-site in New York.

#Perks

• Our client offers a competitive salary, comprehensive benefits, and a dynamic work environment.
• Compensation: depends on title and level
• People Ops Lead: $150-175k
• Head of People: $170-200k