Contract: Full Time, Permanent

Location: Limassol, Cyprus

Work-mode: Hybrid

Salary: Negotiable - depending on experience and qualifications

Our client is a leading fintech company offering online businesses access to multi-currency IBAN accounts, global payment acceptance, and digital disbursement solutions. They are licensed under the Swiss Federal Act on Banks and Savings Banks art. 1b., which is governed by a series of policies and procedures approved by the Board of Directors.

Our client is looking for a Senior Account Manager who is passionate about providing the best client experience and excellent communication skills to join their team in Limassol, Cyprus.

Responsibilities:

• Establish and maintain sustainable client relationships from day one, including initial incoming requests, onboarding process, activation, and the entire relationship.
• Act as the main point of contact for clients, ensuring client satisfaction at every stage, proactively addressing any concerns or issues that may arise, and fostering trust and loyalty.
• Understand client needs and challenges and provide solutions to meet their requirements.
• Create fee offers and negotiate service terms and conditions, ensuring mutually beneficial agreements.
• Possess strong expertise in compliance, staying up-to-date with regulations and industry standards.
• Collaborate with internal teams, such as operations and compliance, to ensure client needs are met and processes are streamlined.
• Maintain and update the CRM system, ensuring accurate and up-to-date client information.
• Stay informed about industry trends, market developments, and competitor activities.
• Continuously improve knowledge and skills in the payments and banking sector.

Requirements:

• 5+ years of experience in a B2B client management/client success role, preferably in the payments industry.
• Excellent written and verbal communication skills in English.
• Higher education in business management, economics, or a related field would be advantageous.

Benefits:

• An attractive compensation package based on qualification and experience
• Yearly performance-based bonus
• Monthly lunch contribution
• Birthday gift
• Becoming part of a dynamic team in a fast-paced working environment.
• A role with a lot of responsibility, ownership and impact.
• 25 days of Annual Leave
• Five days of paid Sick Leave
• Complimentary tea, coffee, refreshments, fruits, and snacks in the office.
• Complimentary breakfast on specific days
• Biannual team buildings and summer/winter corporate events
• A unique opportunity for a successful career in a global, fast-growing company.
• Professional, friendly & multicultural working environment