Elevate Your Career as a Litigation Client Services Manager.

Are you ready to take the next step in your career? We are seeking a full-time Litigation Client Services Manager to join a dynamic and highly regarded Litigation team. This role offers the perfect opportunity to advance your professional career while enjoying the benefits of a supportive and innovative work environment.

This role is ideal for someone who is ready to step into a professional, forward-thinking team and contribute to their continued success. Our client’s office, based in modern beachfront premises in Coolangatta, QLD, offers a vibrant workplace where your talents will not only be appreciated but celebrated.

Imagine working in a stunning coastal location that provides the best of both worlds, a relaxed beachfront lifestyle combined with a dynamic legal community. You’ll experience unparalleled work-life balance while working in an environment that supports your professional development.

Here’s what you’ll be up to:

• Handle incoming enquiries from clients, referrers, and new prospects.
• Obtain relevant details of client enquiries and assist with initial support before booking appointments with lawyers.
• Maintain and enhance the client experience by managing all aspects of client services.
• Assist the department manager in the day-to-day management and support of the litigation department.
• Provide paralegal support in client matters, including administrative and legal support tasks.
• Book appointments and manage diaries.
• Qualify enquiries in line with firm processes and procedures.
• Liaise with clients and witnesses to ensure smooth case progression.
• Assist with reporting, data entry, and dictation (if required).
• Support marketing and distribution efforts for the department.
• Work closely with lawyers, paralegals, and senior staff to ensure client satisfaction.

What you need to bring:

• Experience in client services, sales, or a similar role.
• A passion for helping people and delivering exceptional client experiences.
• Strong communication and client liaison skills.
• High-level organisational skills and the ability to prioritise tasks.
• Exceptional attention to detail and problem-solving abilities.
• A collaborative team player attitude with a proactive and positive approach.
• Tech-savvy with advanced computer skills.
• Experience with LEAP and CRM systems is desirable but not essential.

What’s in it for you:

• Attractive remuneration that recognises your expertise.
• Exceptional training programs and career development opportunities.
• A full-time role in a modern, well-equipped office offering the perfect balance of productivity and comfort.
• A supportive workplace culture that values collaboration and innovation.
• Flexibility for remote work when required.
• Mentoring and support from experienced senior professionals.
• A beachside office location with stunning views.

This isn’t just another client services role, it’s a chance to join a team that values excellence, growth, and collaboration. Whether you’re looking to advance your career or embrace the unique lifestyle that comes with working in a beautiful coastal location, this opportunity has it all.

This position is offered through Whitefox Recruitment, proud winners of the 2024 Global Recruitment Firm of the Year award. We specialise in matching outstanding talent with exceptional opportunities.

Ready to make the jump?

Contact Luke Hemmings at Whitefox Recruitment on 07 5619 7075, quoting reference: LH:3095687. Interviews are happening now, so don’t miss out on the chance to take your career to the next level!

At Whitefox Recruitment, we value every candidate and ensure a response to every application. Your future as a Litigation Client Services Manager starts here!