Overview:
We are seeking a highly skilled Application Support Engineer to join our Central Applications Team, supporting large-scale, business-critical manufacturing applications used across our global operations. These are high-impact systems — if they go down, manufacturing plants can be affected worldwide. You will be part of a global “follow-the-sun” support model, partnering closely with team members in Texas, China, Malaysia, and the UK.
This role requires a combination of deep technical troubleshooting skills, application lifecycle expertise, and the ability to coordinate across teams (network, infrastructure, architecture) to resolve issues quickly. You’ll be the person receiving critical escalations — not handing them off — and driving them to resolution.
Key Responsibilities:
- Provide end-to-end lifecycle support for global/regional strategic manufacturing applications, including planning, requirements gathering, testing, deployment, operations, and retirement.
- Serve as a primary escalation point for complex application incidents — quickly isolating root cause (e.g., DNS, AD, network dependencies) and engaging the right technical teams to resolve.
- Work in partnership with the architecture, network, and infrastructure teams to troubleshoot issues within Hyper-V, VMware, Azure, and related environments.
- Support incident response for high-priority (P1) events in a global follow-the-sun model.
- Create, maintain, and update system documentation, technical diagrams, and troubleshooting guides.
- Train and mentor regional colleagues to take ownership of specific application support tasks.
- Assist in strategic projects, deploying large-scale application solutions to the manufacturing environment.
- Maintain compliance with data management, system security, change control, and access policies.
- Act as the “application guru” for assigned systems, knowing where to look and who to engage to solve tough problems.
What We’re Looking For:
Technical Skills:
- Strong knowledge of:
- Application support in enterprise-scale environments (manufacturing preferred but not required)
- Active Directory, DNS, Group Policy
- Virtualization (Hyper-V, VMware, Azure)
- Server and storage environments
- Backup, high availability, and disaster recovery
- Network fundamentals (subnetting, packet flow)
- Cybersecurity best practices
- Familiarity with:
- Scripting (PowerShell) and automation tools
- Database concepts (SQL, queries, table design)
- Diagramming and documentation tools
- Data lakes, data warehousing, and mobility solutions
Experience:
- 5+ years in application support or related IT role (manufacturing environment strongly preferred but not required)
- Demonstrated success managing the full lifecycle of enterprise applications from implementation to retirement
- Experience working in a global, distributed support model
Soft Skills & Attributes:
- Highly responsive under pressure, especially during critical production incidents
- Strong communication skills for working across technical and business teams
- Strategic problem-solver — knows when to dig in and when to escalate
- Organized, documentation-focused, and process-oriented
- Maturity to handle complex, business-critical systems without constant oversight