The Senior Program Manager leads projects and programs aligned with the division’s strategic goals. The individual will be instrumental in supervising the project and systems team, implementing appropriate methodologies ensuring effective execution of divisional projects from inception to implementation. This role requires a strong blend of technical expertise, strategic thinking, and exceptional leadership skills to ensure the successful delivery of complex initiatives.

Essential Functions: 

• Project Development and Management: Oversee large-scale divisional projects from inception to implementation, ensuring timely delivery, budget compliance, and alignment with the company's strategic objectives. Develop comprehensive project plans, including scope, timelines, milestones, and resource allocation. Continuously evaluate and improve project management processes and methodologies to enhance organizational efficiency.
• Supervisory Responsibilities: Establish standard program, project management practices, and lead a team of project professionals promoting a collaborative work environment and ensuring high-quality output from all teams involved. Foster an environment of accountability, superior client service, and engaged employees and service partners.
• Stakeholder Engagement: Maintain clear, consistent communication with stakeholders, including executive leadership, regarding project status, issues, and milestones.
• Change Management: Partner with Change Management to develop and implement training and readiness plans, maintaining awareness of employee capabilities and ensuring smooth integration of new processes and systems.
• Risk Management: Proactively identify project risks and critical dependencies, establish monitoring mechanisms, and coordinate with stakeholders to mitigate potential delays and ensure project success.
• Resource Management: Allocate and request additional resources, including skilled team members, to meet project milestones without compromising quality or exceeding budget constraints.
• Regulatory Compliance: Work alongside Compliance team to ensure that all projects adhere to industry regulations and company policies, maintaining awareness of compliance requirements at the local, State, and Federal jurisdictions.

COMPETENCIES, SKILLS, AND ABILITIES

• Ability to perform under with strong business acumen, while valuing diversity and cultural effectiveness.
• Proven skills in team development and building organizational talent.
• Ability to foster and maintain trust, demonstrate respect, and uphold integrity.
• Understand operational excellence, lean principles, and data analysis.
• Proven success in leading cross-functional teams and associated communication skills to influence others.
• Ability to thrive in a diverse project environment and expand role into other functional areas.
• Strong analytical skills to assess strategic fit of new projects.
• Demonstrate a continuous improvement mindset.
• Action-oriented, with a strong sense of urgency and the ability to prioritize and adapt.
• Ability to spot patterns and formulate complex ideas into well-defined processes.
• Excellent written and verbal communication skills, with polished presentation abilities.
• Outstanding organizational skills, self-motivation, and attention to detail.
• Exceptional problem-solving skills, with the ability to predict, anticipate, and address problems before they arise.
• Ability to multitask in a fast-paced environment.

EDUCATION / EXPERIENCE

• Minimum of 10 years of program and project management experience.
• Demonstrated proficiency in JIRA for release management.
• Hands-on experience with monday.com to build and manage project plans.
• Proven ability to collaborate and interact with individuals in the organization to achieve standards and goals that align with the company's key strategy and customer expectations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Certified SAFe Agilist (Nice to have)
• Certified Scrum Master (Nice to have)