Title: IT Support Specialist

Location: Montreal, Canada (Onsite)

Payrate: CAD $30-$35/hour

Duration: 12-month assignment with potential for renewal

Hours: 40 hours/week | Monday–Friday | 9am–6pm

Start Date: ASAP

*Must be fluent in Mandarin and English

Summary:

Are you the tech wizard who gets a thrill from solving the unsolvable and turning frustrated users into your biggest fans? Join a leading technology company as their IT Support Specialist, where you'll be the hero behind the scenes keeping game studios and creative teams running at peak performance. This isn't your typical help desk role—you'll be the senior-level problem solver tackling complex hardware mysteries, leading technical projects, and working directly with cutting-edge creative professionals.

We're looking for someone who speaks both Mandarin and English fluently, loves diving deep into technical challenges, and thrives in a fast-paced environment where no two days are the same. If you're ready to combine your technical expertise with exceptional customer service in the exciting world of gaming and digital creativity, this is your moment to shine.

What You'll Do:

• Provide senior-level technical support to game studios and creative departments, solving complex application and hardware challenges
• Lead technical projects and mentor team members to deliver outstanding outcomes
• Prepare and deploy workstations for new users, managing the complete hardware and software lifecycle
• Troubleshoot sophisticated technical issues and provide strategic solution recommendations
• Manage IT asset inventory and maintain accurate records in ITAM systems
• Handle on-site PC preparation, hardware shipping, and remote user support coordination
• Create and maintain technical documentation for deployments and processes
• Minimize service disruptions during outages and maintain exceptional customer relationships
• Support incident management and high-value services with a focus on customer experience
• Review and optimize ongoing IT operations to drive continuous improvement

What You Bring:

• 3–5 years of hands-on experience with Microsoft Windows desktop operating systems
• 3–5 years of expertise with Microsoft Office products and enterprise environments
• 3–5 years of hardware troubleshooting experience across multiple manufacturers (HP, Dell, etc.)
• 1–2 years of customer service experience with strong relationship-building skills
• 1–2 years of IT asset management experience
• Fluency in both Chinese and English (written and spoken)
• Excellent communication, organizational, and problem-solving skills

Bonus Points If You Have:

• Experience supporting game studios or creative design environments
• Microsoft Active Directory expertise
• Knowledge of deployment tools like Microsoft Auto Pilot
• Understanding of ITIL framework, incident management, and change control processes
• Mac technical support and troubleshooting experience
• M365 platform experience (Exchange, OneDrive, Teams, Security tools)
• French language skills

Ready to become the technical backbone of innovative game studios and creative teams? Join us in Montreal and bring your expertise to an environment where technology meets creativity. Your problem-solving skills will directly impact the next generation of digital entertainment. Apply now to power the future of gaming and beyond.

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

#LI-EM1