Title: Solutions Consultant

Location: Remote (US) with some travel

Base Salary Range: $110-$115k + equity + variable bonus structure

Reporting Structure: This role reports to the Director of Delivery

Company Description

Our client is on a mission to help retailers navigate the complex, competitive, and ever-changing retail landscape so they can deliver what their customers want - when and where they want it. Merchandise planning is a key retail discipline that has been dominated by manual, error prone spreadsheets, and accurate inventory planning has never been more important. Their cloud-based merchandise planning platform built to help next-generation retailers automate critical workflows, gain real-time insights, and make faster, data-driven merchandising decisions.

Quick facts:

• $10M Raised in 2021
• 5x the revenue since they raised
• 110% to ARR goal last year
• Trusted by brands like Mack Weldon, Rothy’s, Skims and Huckberry

Responsibilities

Our client is seeking a passionate merchandising or planning expert to support their customers by providing training and best practices for leading brands and retailers. This role focuses on partnering with the Customer Success team to deliver exceptional post-sales support and ensure customer satisfaction.

The Solutions Consultant will:

• Develop a deep understanding of the our client's product offering and value proposition 
• Lead training, and user adoption by providing best practices sessions for our client's customer as part of the Customer Success team
• Collaborate with Implementation Specialists and Customer Success Managers to successfully drive customer value and ROI from our client  
• Stay up-to-date on retail industry trends and leading practices around Planning and Merchandising to act as a consultant to our clients and adapt strategies to changes in the marketplace
• Contribute to internal and customer-facing webinars, case studies, training material and asset development
• Be a strong advocate for customers to our Product teams by bringing the voice of the customer to better understand how we can grow and evolve with the market
• Working with Sales and our Implementation team present onboarding plans to customers during the pre-sales process

Is this you?

• 5+ years in retail planning and/or merchandising. The ideal candidate has worked at 2+ retailers, has multi-brand and vertical retail experience and has operated in both large companies and startups.
• You’re more of an extrovert than an introvert and you’re looking for an opportunity to get into a customer facing role.
• You’re passionate about elevating brands, love tackling complex pain points, partnering with them to solve new approaches to grow and scale their businesses with our client's product. 
• You have experience presenting merchandising and/or planning principles to stakeholders at different levels within an organization, ranging from executives to planning and merchandising operators.
• You are confident, diligent, proactive, organized, curious, a self-starter, motivated, and excited to work with our customers to collaborate cross-functionally.
• You have experience presenting merchandising and/or planning principles to stakeholders at different levels within an organization, ranging from executives to planning and merchandising operators.
• Appetite to work in a fast-paced startup environment and wearing multiple hats; this won’t be a traditional solution consulting or retail planning job.
• Comfortable with traveling to customer locations and working with customers onsite (25-30%).
• Familiarity with planning software like Blue Yonder, Oracle, etc.
• Previous training/consulting experience is a big plus.

#Perks

In addition to base salary, this role includes performance based bonus, generous early-stage equity, and benefits including medical/dental/vision. Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.