Role Overview

As an Account Manager at Milk Stork, you will steward relationships with our corporate clients and ensure their employees receive exceptional support. You’ll play a pivotal role in driving retention, expansion, and the long-term success of Milk Stork’s enterprise channel.

Company Overview

At Milk Stork, we're dedicated to making a meaningful difference in the lives of working parents. We understand the challenges and joys of balancing a career with family life, and our mission is to support and empower parents as they navigate this journey. We're the pioneers of a groundbreaking service that allows nursing mothers to easily ship breast milk home while traveling for work, ensuring they never miss a beat in their professional lives or the nurturing of their children. We're a dynamic, forward-thinking company passionate about creating innovative solutions for parents, and we're looking for a mission-driven Account Manager to join our team. This role is central to nurturing and growing our corporate partnerships, enabling companies to better support their working parents.

Opportunity

Joining Milk Stork as an Account Manager means taking ownership of a portfolio of mid-market and enterprise clients and helping shape the future of parental benefits programs across some of the world’s most forward-thinking companies. Reporting to the Head of Growth, you will drive retention, lead renewals, and identify expansion opportunities - ensuring each client maximizes the impact of their Milk Stork benefit.

Your ability to translate client goals into actionable program strategies, present insightful reporting, and collaborate cross-functionally will make you a key contributor to our revenue growth and operational excellence. You’re not just managing accounts - you’re helping companies meaningfully support working parents during one of the most critical phases of their careers

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Duties and Responsibilities

• Serve as the primary relationship owner for a portfolio of enterprise accounts, building trusted partnerships with HR, Benefits, DEI, Travel, and People Ops stakeholders.
• Lead strategic account planning, including client business reviews, usage analysis, and program optimization recommendations.
• Proactively drive retention by monitoring account health, addressing risks, and ensuring clients see clear ROI and employee impact.
• Own renewals, pricing conversations, and contract adjustments, ensuring seamless and timely commercial execution.
• Identify and manage expansion opportunities - new departments, benefit tiers, geographies, or program structures.
• Partner closely with the Customer Experience team to ensure smooth delivery of day-to-day client and employee support.
• Communicate product updates, policy changes, and best practices to client stakeholders, helping them scale program awareness and adoption.
• Serve as a conduit between clients and Milk Stork’s internal teams, sharing structured feedback to inform product, operations, and marketing improvements.

Qualifications & Requirements

• 4+ years of experience in Account Management, Customer Success, or a similar client-facing role within B2B/SaaS, benefits, or HR tech.
• Proven experience managing a book of business, leading renewals, and supporting account growth within mid-market or enterprise environments.
• Strong communication, presentation, and stakeholder management skills - comfortable leading conversations with HR and Benefits leadership.
• Analytical and data-driven approach to understanding client usage, identifying trends, and presenting insights.
• High level of comfort navigating contracts, pricing structures, and commercial discussions.
• Strong organizational skills with the ability to manage multiple accounts and deadlines in a fast-paced, remote startup environment.
• Proficiency with CRM platforms and account management tools, preferably HubSpot.
• Self-starter mindset - proactive, resourceful, and comfortable iterating with a lean team.

Compensation: $120k base; $130-150k OTE