THE COMPANY:

Our client is a rapidly growing organization operating within a subscription-based / recurring revenue model, supporting a diverse customer base across multiple industries. The company has built a strong reputation for delivering value-driven solutions and is investing heavily in its customer experience and retention function. This is an opportunity to join a business that is scaling, performance-driven, and committed to long-term customer relationships.

THE JOB:

We’re hiring a Renewal Account Manager to join a growing team focused on customer retention, subscription renewals, and long-term client success.

This role is ideal for someone who thrives in a fast-paced, customer-facing environment and enjoys solving problems, building relationships, and driving results. You’ll play a key role in protecting revenue, reducing churn, and ensuring customers continue to see value from our solutions.

CORE RESPONSIBILTIES:

• Manage a portfolio of existing customers with a focus on retention and renewals
• Proactively engage customers to ensure satisfaction and long-term success
• Handle inbound cancellation requests and work to retain at-risk accounts
• Conduct outbound outreach (calls, emails, etc.) to strengthen relationships and reinforce value
• Identify customer needs and collaborate internally to resolve issues quickly
• Partner with account management and support teams to deliver a seamless experience
• Spot opportunities for upsell and cross-sell and route accordingly
• Maintain accurate records and track activity within CRM systems
• Contribute to retention campaigns and continuous improvement initiatives

QUALIFICATIONS:

• Experience in customer retention, account management, customer success, or sales
• Strong communication skills with the ability to handle challenging conversations professionally
• A solution-oriented mindset with strong problem-solving ability
• Comfortable managing multiple priorities in a fast-paced environment
• Experience using CRM platforms (Salesforce, HubSpot, etc.)
• Ability to track performance and use metrics to improve
• MUST Reside in or near Phoenix, Scottsdale Arizona -In Office Full Time

BENEFITS:

• Base Salary: $50,000
• On-Target Earnings (OTE): $80,000
• Performance-based incentives tied to retention and revenue goals
• Opportunity for growth within a scaling organization