Title: MSP/VMS Account Specialist

Category: Full-Time

Status: Non-Exempt, Hourly

Salary: $24.50 to $31 per hour, DOE

Reports To: Director of MSP/VMS Programs

Location: Onsite at TCWGlobal Corporate Office (San Diego, CA)

Start Date: ASAP

Position Summary:

TCWGlobal has been named "Best Place to Work" by the San Diego Tribune 11 times. Why? Because we create an environment where excellence meets enjoyment, and purpose meets growth.

We offer perks that make work life better—a beautiful campus with flexible workspaces, a full onsite gym with lounges, massage rooms, an onsite restaurant, plus chef-prepared meals. In addition, your passion for making a difference matters here. We'll match your charitable gifts up to $5,000 and give you 16 paid hours to volunteer for causes close to your heart. We believe that when we help our community thrive, we all grow stronger.

We are a team of experienced HR professionals offering payrolling, staffing, pre-screening, international services, and overall HR-related solutions for our clients’ contingent workforces. Our dedication to customer service and focus on utilizing technology for streamlining processes is our core philosophy.

If you're ready to join a team of unstoppable go-getters, a company culture that encourages growth and connectedness, and an organization that truly cares about its employe es and the world, then TCWGlobal is the place for you!

We are seeking an MSP/VMS Account Specialist to join our dynamic company. You will provide day-to-day support to your assigned Clients, Staffing Partners, as well as the Contingent Worker population as part of the MSP/VMS Team. The initial focus of the role will be towards back-end functions of payroll processing, account and new hire set up, and invoicing/reporting for our growing portfolio of MSP/VMS clients. The role will be evolving and incorporating more and more client facing interactions, with the goal of growth to higher level MSP/VMS team positions.

This position requires frequent problem solving to find positive, out-of-the-box solutions. This applicant seeks out opportunities to assist the Client with a variety of MSP/VMS solutions. The applicant must have excellent verbal and written customer service skills and is fit for a fun but professional environment. In addition, the applicant should be able to work effectively under pressure while remaining calm. This person truly enjoys a challenge!

Key Responsibilities:

• Oversee payroll and compliance requirements for TCWGlobal Contingent Workforce population and timekeeping for MSP/VMS workforce
• With moderate guidance from leadership and minimal errors, complete daily desk operations for MSP/VMS client/worker base including but not limited to:
• management of full worker lifecycle
• data entry and QA
• timekeeping, payroll, and invoicing using multiple software systems
• weekly payroll audits to ensure compliant payroll processing
• weekly audits to maintain accurate and up-to-date worker/client data
• implementation of process changes as directed
• Operate as a point of contact for both TCW and supplier workers on assignment for all payroll processing and onboarding questions
• Oversee the full employee lifecycle, including onboardings, offboarding’s and setup of Staffing Partner profiles and their workers, when applicable
• Assist MSP/VMS Program Managers with the full lifecycle recruitment process for temporary and direct hire requisitions for clients nationwide. Includes but is not limited to:
• Conduct intake calls with client hiring manager to identify staffing needs and ideal candidate; draft job requisition and distribute to appropriate Staffing Partners
• Review candidate submittals and present to client hiring managers; coordinate requested interviews and conducts follow-ups, as needed
• Facilitate job offers with Staffing Partners of selected candidates and manage compliance during onboarding process
• Coordinate candidate’s first day details
• Track, update, and close out open requisitions in StaffingNation and client’s selected tools
• Assist workers with day-to-day inquiries that include, but are not limited to:
• Timekeeping, payroll, taxes, etc.
• Create ad hoc reports for clients
• Develop, maintain, and strengthen client and Staffing Partner relationships
• Support clients and Staffing Partners with specific questions and/or needs with regard to their temporary workers
• Perform other job-related projects/duties as assigned

Qualifications & Skills:

• MSP/VMS and/or Human Resources background desired
• 1-2 years of scheduling/recruiting/staffing experience a huge plus
• 1-2 years of payroll/invoice processing- Purchase Order (PO) oversight a major plus
• 2+ years of experience working in a professional environment- more Client facing the better
• The ability to multitask within multiple software systems
• Self-motivated individual who can identify and resolve situations with limited guidance
• Established level of professionalism to maintain the integrity of confidential information included in hiring processes and other human resources-related issues or projects
• Ability to work well and excel in a team environment
• Flexibility to shift priorities as needed to service Client
• Demonstrated integrity, dependability, diplomacy and resourcefulness with a strong work ethic
• Computer skills include proficiency with Microsoft Office (Word, Excel, etc.) and HRIS systems
• The ability to effectively interact with individuals of diverse backgrounds and different levels of experience

Salary & Benefits:

This position offers full-time benefits, including a comprehensive benefits package. Salary will be commensurate with education and experience.

Additional compensation may be earned by exceeding sales and service goals.

Application Information:

Visit https://www.tcwglobal.com/join-the-family to learn more about our amazing team!

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief or sexual orientation. 

#LI-KB1