The E-Commerce Operations Manager will be responsible for managing the day-to-day operational functions of the business, ensuring efficiency, accuracy, and scalability as the company continues to grow. This role requires deep knowledge of Amazon’s ecosystem, strong operational judgment, and the ability to coordinate multiple moving parts in a fast-paced environment.

Key Responsibilities

• Oversee daily e-commerce operations across all sales channels, with primary focus on Amazon (Seller Central and/or Vendor Central)
• Manage and optimize Amazon listings, inventory levels, pricing, promotions, and fulfillment processes (FBA and FBM)
• Monitor account health, performance metrics, and compliance with Amazon policies
• Troubleshoot and resolve operational issues related to orders, inventory discrepancies, shipments, and customer experience
• Coordinate workflows between internal teams including customer service, fulfillment, inventory, and marketing
• Develop, document, and improve operational processes to increase efficiency and reduce errors
• Analyze sales, operational, and performance data to identify trends, risks, and opportunities
• Ensure accurate forecasting, inventory planning, and replenishment strategies
• Manage day-to-day operational tasks to ensure smooth execution and on-time delivery
• Act as the main point of contact for operational decision-making and execution
• Support new product launches from an operational standpoint
• Maintain organization and accountability across all operational workflows

Qualifications:

• 5–7 years of hands-on e-commerce experience, with significant exposure to Amazon operations
• Deep, practical knowledge of Amazon Seller Central and/or Vendor Central
• Strong understanding of FBA, FBM, inventory management, and Amazon compliance requirements
• Proven ability to manage daily operations in a fast-paced e-commerce environment
• Highly organized with strong attention to detail
• Ability to problem-solve quickly and make sound operational decisions
• Comfortable working full time in an in-office setting in Brooklyn
• Strong communication and coordination skills
• Experience managing workflows, processes, and cross-functional collaboration

Ideal Candidate Profile

The ideal candidate is proactive, detail-oriented, and execution-focused. You thrive in an operational role where you are deeply involved in the day-to-day workings of the business and take ownership of outcomes. You are comfortable working on-site, managing priorities in real time, and ensuring everything runs smoothly behind the scenes.

Location: Brooklyn, NY

Type: Full time

Compensation: $100,000k - $130,000k/year

To apply, send your resume to RickyR@SwiftStaffingGroup.com

Subject line:

"E-COMMERCE OPERATIONS MANAGER– Job ID #3520736”

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