The Company:
A rapidly growing, innovation-led advertising technology organisation is redefining how brands scale performance across retail media platforms. Powered by advanced AI and deep analytics, this forward-thinking team blends automation with human expertise to deliver highly tailored, high-impact advertising strategies. With a culture grounded in continuous learning, accountability, and collaborative problem-solving, the organisation offers an environment where curious, driven professionals can make a measurable impact.
The Role:
This remote, US-based opportunity sits at the intersection of client partnership, performance marketing, and product innovation. The Client Success Specialist will serve as the primary point of contact for a portfolio of advertisers, ensuring seamless onboarding, ongoing satisfaction, and measurable success. Working cross-functionally with product, sales, and support teams, this individual will play a key role in shaping client experiences while contributing to the evolution of internal processes and success strategies in a fast-paced, scaling environment.
Responsibilities:
- Build and maintain strong relationships as the main point of contact for assigned accounts
- Lead onboarding and training to ensure effective platform adoption
- Provide proactive support, identifying risks and opportunities within client accounts
- Monitor performance metrics and engagement to drive growth and retention
- Collaborate with internal teams to resolve issues and enhance client outcomes
- Gather and relay client feedback to inform product development
- Educate clients on new features and best practices
- Manage and resolve client inquiries with efficiency and professionalism
Requirements:
- 2+ years of experience in Amazon Ads, retail media, or ad tech
- Strong communication and relationship-building skills
- Proactive, solutions-oriented mindset
- Ability to manage multiple priorities in a fast-paced environment
- Highly organised with strong attention to detail
- Bachelor’s degree in Business, Communications, or a related field preferred
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