We are looking for a dependable and detail-oriented Service Advisor to join our team. The ideal candidate will have some prior experience in either a light-duty or heavy-duty service setting and be comfortable working in a fast-paced, customer-focused environment. This role is a key link between the service team and our customers, requiring clear communication, organization, and a calm, grounded approach.

Responsibilities:

• Greet customers and accurately assess their service needs
• Communicate effectively with both technicians and customers to manage expectations and timelines
• Create and maintain detailed repair orders and service documentation
• Utilize Microsoft Office and internal software systems to manage service workflow
• Provide timely updates to customers on the status of their vehicles
• Assist with estimating service time and cost when needed
• Ensure a clean and organized service area

Qualifications:

• Experience working in a service department (light or heavy-duty preferred)
• Strong Microsoft Office skills (Excel, Outlook, Word)
• Excellent attention to detail and follow-through
• Steady, grounded, and professional demeanor
• Strong written and verbal communication skills
• Ability to multitask and stay organized in a busy environment



What We Offer:

• $30/hour or $60,000/year salary
• 401K retirement plan
• 3 weeks paid vacation
• Full health benefits package (medical, dental, vision)
• Performance-based bonus program