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Service Writer/Dispatcher
Norwalk, CA
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Job Title: Service Writer / Dispatcher

Location: Norwalk, CA

$70,000 - $85,000 per year (Base salary + Generous Commission Bonus)

Benefits: Full benefits package, 401K with company match


Join Our Team!

We are a reputable truck repair facility seeking a highly organized and motivated Service Writer / Dispatcher to manage the day-to-day operations of our mobile diesel repair fleet. The role primarily involves dispatching a team of five diesel mechanics who provide mobile repair services throughout Southern California, with a focus on the Anaheim, CA area.


Key Responsibilities:

  • Dispatch & Scheduling: Coordinate and schedule repair jobs for a team of mobile diesel mechanics based on their skillset and job requirements.
  • Work Orders & Invoicing: Create and manage work orders, ensure accurate documentation, and process invoices for completed work.
  • Customer Relations: Act as the point of contact for customers, ensuring clear communication and exceptional service throughout the repair process.
  • Team Support: Assist technicians with troubleshooting and ensure they have all the necessary resources to complete repairs efficiently.
  • Prioritization & Organization: Think on your feet and prioritize tasks based on job requirements, location, and technician availability.


Ideal Candidate:

  • Previous experience as a dispatcher or service advisor in a truck repair or automotive environment.
  • Strong organizational skills with the ability to manage multiple tasks and deadlines.
  • Ability to communicate effectively with customers, technicians, and management.
  • Experience in creating work orders, invoicing, and handling customer relations.
  • Comfortable working in a fast-paced environment and adapting to changing needs.
  • Knowledge of diesel repair or fleet maintenance is a plus but not required.


Compensation & Benefits:

  • Base Salary: $70,000 - $85,000 per year (depending on experience)
  • Full Benefits: Health, dental, vision, and more
  • 401K: Matching plan to help you save for your future


If you're a proactive, detail-oriented professional looking for an exciting opportunity in a fast-paced environment, we'd love to hear from you! Apply today and take the next step in your career with our growing team.


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