As a Shop Ambassador, you’ll serve as a crucial point of contact between shop employees and the PMO team, playing a vital role in ensuring seamless communication, efficient operations, and a positive team environment. You will assist with system usage, troubleshoot issues, collect valuable feedback, and more. This position is ideal for someone with a strong understanding of processes and tools, and a passion for helping others succeed on the production floor. You’ll help optimize workflows, proactively address challenges, and contribute to a collaborative and productive work setting.

Key Responsibilities:

• Assist shop employees with questions and provide clear, effective guidance on software and tools.
• Demonstrate system features and workflows to ensure proper understanding and usage.
• Troubleshoot and resolve software-related issues on the spot, escalating to the PMO team when necessary.
• Submit formal tickets for feedback, suggestions, or new project ideas from shop employees.
• Collaborate effectively with other Shop Ambassadors and department staff to maintain smooth shop operations.
• Serve as a vital communication bridge, ensuring information flows efficiently between shop staff and support teams.

Requirements:

• Strong familiarity with products and processes (or a willingness to learn quickly and comprehensively).
• Excellent communication, interpersonal, and organizational skills, with the ability to convey technical concepts clearly.
• Strong problem-solving ability and meticulous attention to detail.
• Comfortable working both independently and as an integral part of a team.
• Proficient in using computers and production-related software.
• Flexible and adaptable to changing priorities or dynamic production needs.
• Ability to remain calm and resourceful, even under pressure.
• Embodies and actively promotes all of core values.
• Ideal Candidate Traits: Positive and proactive attitude, eager to support others and help resolve issues, takes initiative and follows through, naturally collaborative with a strong customer-service mindset.

Location: Newark, NJ

Type: Full-time

Salary:$80k-$110k

To get the "full list" of the current career opportunities, WhatsApp 732-800-7633

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